JOIN OUR TEAM

Reporting To

CCO

Responsible For

Account Manager

Job Purpose

Drive the development of compelling campaigns for clients and prospects, translating corporate aims and objectives into relevant yet creative campaigns with the aim of increasing revenue and improving client satisfaction, whilst taking full responsibility for the team’s financial planning, resource management and reporting.

Key Responsibilities

Client Management, Retention & Satisfaction

– Responsible for creating and maintaining PR, content, digital and social media plans and campaigns with demonstrable results for all accounts within their stream
– Engage in and ensures a strategic relationship with the client, providing insight and partnership across all aspects of the PR, content, digital and social spectrum
– Responsible for ensuring excellent client communication at all levels
– Collaborate with Account Manager to agree KPIs, deadlines and service agreements
– Work with CCO to develop existing accounts by identifying and securing upsell opportunities, and managing and negotiating client renewal
– Act as internal lead for the on-boarding process for key accounts, ensuring that the team are fully briefed on the campaign targets, objectives and strategy
– Ensure retention and satisfaction of all client accounts within the team, flagging major issues and recommended course of action to CCO
– Attend all monthly, quarterly and annual meetings, plus weekly calls for key accounts ensuring that the Account Manager, JAE and specialist streams where necessary are fully briefed and that follow-up materials are accurate and sent

Senior Resource Management

– Liaise with Practice Leads on a monthly basis to provide a rolling three-month overview and monthly detailed view of resource requirements
– Collaborate with Practice Leads on weekly basis for status check and real-time changes to planned workloads and deliverables.
– Be responsible for maintaining an accurate view of all revenue to ensure accurate forecasting, avoid over-service and undertake effective planning and negotiation with clients

Internal Direction and People Management 

– Provides detailed reports to Board when required and provides monthly presentation in Management meetings
– Working with the Head of Business Development and CCO, support and contribute to major pitches and new business projects
– Take on line management responsibility including leadership, guidance, mentoring and direction to Account Managers
– With the CCO, be responsible for Account Manager and Junior Account Executive remuneration levels in line with budgets and the Whiteoaks pay structure and ensure that your team reap rewards when they consistently surpass the high standards expected by Whiteoaks
– Evaluate training requirements for the Account Manager and Junior Account Executive to ensure they have access to the most appropriate training and are equipped to fulfil their responsibilities in the most efficient manner
– Take overall leadership responsibility for the account stream, including supervision, assessment and reviews of the Account Manager

Continuous Professional Development

– Undertakes training that spawns continuous professional development in preparation to progress to an Associate Director role

Management Behavioural Competencies

– Values and consistently delivers a high quality and innovative service to all customers, colleagues and peers, recognises and rewards outstanding performance within the agency
– Commercially aware and maintains up to date knowledge of trends in the technology PR and marketing sectors, and/or areas of specialism, and adds value to the business and our clients
– Acts with integrity and demonstrates sound moral and ethical principles that align with our values. Encourages inclusivity within the agency
– Works as a team by encouraging cooperation, collaboration and partnerships with colleagues, clients, peers and team and shares knowledge, skills and expertise with colleagues
– Is straightforward, communicates honestly and frankly and ensures interactions with clients, colleagues and peers is clear and consultative
– Builds trust with clients, colleagues and peers through sound decision-making and by sharing knowledge and skills in area of expertise
– Is responsive to often multiple requests from clients, colleagues and peers by reacting quickly and positively. Takes initiative to make improvements and deliver results
– Demonstrates commitment and accountability through dedication to clients, peers and colleagues. Seeks to identify problems, and recommends best solutions
– Supports and positively encourages clients, colleagues and peers to achieve individual, team and company goals and measures outcomes that deliver results

Head of Social / Social Media Director (full or part-time)

Based from our offices in Hook, Hampshire, you will lead and continually evolve and develop the social media service offering for our clients, setting and executing standards by which the social delivery team operates, whilst managing and mobilising social resource across the agency. Working closely with clients to devise social strategies that engage audiences.

Head of Social Responsibilities:

– Demonstrates a deep understanding of organic, paid and earned social media principles across key social media platforms to lead the development and execution of Whiteoaks International’s social media business strategy so as to drive client satisfaction and revenue

– Evolves offering and executes against the latest pay-per-click and social media marketing techniques used across the top social media platforms today to generate new income opportunities

– Uses digital marketing and social media to recognize trends and proactively promotes new tools, solutions and processes to continuously evolve and optimize offering to clients

– Draws on data-driven, analytical mindset to drive focus on social media metrics, reporting and analytics, and interpret research, data and social analytics to improve insight, strategy and delivery

– Disseminates knowledge and best practice through regular updates and training to ensure the social media specialist team have solid understanding of the social media landscape

– Reviews productivity of team alongside pricing and makes relevant recommendations for evolution in order to ensure maximum margin is achieved

Head of Social Requirements:

– Extensive experience in social media with a deep knowledge and understanding of social media platforms

– Strong working knowledge of pay-per-click and social media marketing techniques including execution of paid social media campaigns

– Working knowledge of principles of SEO including keyword research and Google Analytics.

– Ability to effectively communicate information and ideas in written and verbal format with strong copy writing and presentation skills

– Evidence of collaborating with different departments to deliver creative and integrated digital marketing campaigns for clients

– Background working in technology preferable,

About Whiteoaks International:

At Whiteoaks International, we deliver results. It’s what we’re trusted to do for our clients. We provide impactful, strategic and modern B2B PR, digital and content services to technology clients in the retail, fintech, enterprise IT and security industries.

We’re the UK’s leading B2B tech PR agency – and this year we’re continuing to grow and win even more exciting clients. As a result, we are looking to grow our team with the best superstars around. If you think that’s you, please apply now!

Who are we looking for? We are on the lookout for people with the same mindset as ours to join our team and uphold our values of quality, commerciality, integrity, and teamwork in everything we do.

As an employee-owned business, not only do you have an active role in the future of the agency, but you will also financially benefit from the success of our business.

Some of our other great benefits include hybrid working, day off to celebrate your birthday, option to buy/sell additional holidays, generous company pension scheme, private medical cover, fantastic career development opportunities, weekly running coach, and a great office environment that includes weekly delivery of fresh fruit and croissants, an abundance of fresh bean coffee, hot chocolate, and soft drinks.

What we would like you to do:

– Build and maintain strong client relationships and mange all communication to ensure deadlines and service agreements are met.
– Schedule, organise and run client meetings and calls, providing consultative PR advice on tactical communications activity.
– Work with Account Director to define PR KPIs, deadlines and service agreements.
– Provide detailed PR reports on account performance with insight and analysis of activity and results.
– Ensure the on-going achievement of all deliverable client objectives.

We would like to hear from you if you have:

– PR experience in a role with account management responsibilities.
– Strong understanding of content, digital and social media services with PR.
– Ambition, and are commercially focused and looking to make a big impact in fast growing market.
– Ability to build and maintain strong client relationships.
– Experience of working in a fast paced, target driven environment and are results orientated.
– High level of accuracy and attention to detail.

About Whiteoaks International:

At Whiteoaks, we provide a complete range of PR, digital and content services to technology clients in the retail, fintech, enterprise IT and security industries, to name just a few. We guarantee better results from our clients’ tech PR investment.

As well as offering a competitive salary, we offer 24 days paid leave each year, with the option to buy or sell up to five days, 4% company pension contributions, flexible working, a range of salary sacrifice schemes and access to a variety of high-street discounts. When we return to the office, we will be restocking our fridge with soft drinks, refilling our coffee machine and restarting our weekly deliveries of fresh fruit and croissants!

We are currently working remotely, and we intend to remain that way until social distancing measures are withdrawn in the UK. When we return to the office, we will take the best bits of remote working but also foster face to face collaboration, with the intention that you will be in the office for a minimum of 60% of your working week.