Category: Uncategorised

By Ella Thompson, Senior Account Director

The value of crisis comms has really come to the forefront in recent years for obvious reasons. But having a crisis comms strategy in place encompasses so much more. Most experienced marketers will have dealt with some form of crisis in the past, however large or small, but it’s worth repeating that a crisis, according to the Institute for Crisis Management is a “Significant business disruption which stimulates extensive media (and social media) coverage. The resulting public scrutiny will affect the organisation’s normal operations and also could have a political, legal, financial and governmental impact on the business.”

Undoubtedly there have been many lessons learned from the pandemic, but moving forward, how do those lessons apply to your overall strategy? Taking a step back, there is a multitude of different disruptions that can happen to a business from cybersecurity hacks to natural disasters, and a good crisis comms plan will have a plan of action in place for as many eventualities as possible. In the event of a crisis, the media want the exclusive and this can have an impact on the accuracy of initial reports. This becomes even more difficult for companies because in the social media world, unsubstantiated rumours can be reported as fact and spread quickly, audiences may believe a company is hiding something if it does not respond immediately to a request for information.

There are many pitfalls in dealing with the media in a crisis and plenty of real-life examples from some of the biggest companies in the world on how not to handle a crisis. First off, you need to reach your target audiences quickly and minimise the spread of misinformation. Regardless of how much you know at the time, it’s important to take action quickly, stick to the facts, don’t speculate on what could have caused the crisis or the extent of it because that is when misinformation can spread. Your spokespeople need to be responsive and offer straightforward and accurate information.

While external communications with the media are important, internal communications should play a big part in your plan as well. Your employees need to know what is happening. By doing this you avoid your employees speculating about what is happening and therefore reduce the spread of misinformation. It can also be very important for morale. If your employees feel that they are being kept in the dark then this will not endear them to the company and you could see people’s loyalty waiver. Therefore, it is important to have a dedicated resource or channel to communicate with employees and respond to their desire for information.

One of the major changes to crisis comms over time is the speed in which you are expected to respond to crises – over 20 years ago information didn’t spread nearly as quickly, so companies would have far more time to gather the information on what has happened and then make a statement. Nowadays in the age of social media and rapid news cycles, companies have to react quickly to these problems. They need to act quickly and state what they know then gather as much information as possible to stay on top on the spread of misinformation. Social media has now become the main source of communicating with their stakeholders, allowing the company to quickly reach a large proportion of their audience.

Although the channels and speed at which you need to communicate your message during a crisis have changed quite drastically – the core principles of crisis communication will stay the same over time:

– Plan for tomorrow
– Respond rapidly
– Work with local authorities
– Position your management front and centre
– What you say must reflect what you do
– Be open and honest
– Demonstrate concern and convey integrity
– Speak with one voice
– Talk to stakeholders directly

If the future of crisis communications follows in the same path that it has taken so far then it is imperative for companies to have a comprehensive plan that allows them to adapt, change and communicate effectively in the event of any crisis. Companies are being held to account of their actions now more than ever and they are given less time to explain themselves – but if you stick to the core principles then it could be the difference between success and failure.

A crisis doesn’t mean the end for a company, it is how they deal with that crisis that determines their outcome.

It is often said that consumers buy based on emotion and business buyers make decisions based on logic.

Consumers have more autonomy over their spending – if something makes them feel happy, excited, hungry or nostalgic it is usually their decision on whether to buy or not. Business buyers need to defend and justify their decisions. They need to be able to demonstrate the business case, value and ROI to their shareholders and employers, so take a more considered, rational approach.

But how true is this? While these assumptions are often taken as fact some studies suggest otherwise.

This eBook explores the changes in B2B buying drivers, the role of humanisation in B2B tech, and the impact this has on B2B PR and marketing strategies.

Download the eBook

 

By Hannah Buckley, Head of Content

A popular topic of discussion in the world of PR and marketing is the role of content and the question ‘is content still king?’ is one that comes up from time to time. For us at Whiteoaks, there is no doubt that content is still king. After all, what else could you rely on to do everything from building trust with your audience and guiding customers through the sales funnel, to demonstrating your expertise and boosting brand awareness?

Content is multifaceted and, with a solid content strategy directing your efforts, every single piece can open you up to a world of opportunity.

No matter your business objectives, whether it’s increasing brand awareness, community engagement, lead generation, or anything else, a well-executed content strategy will set the stage for success and help you achieve your goals.

When it comes to content marketing, for example, those who have a strategy in place are much more likely to be in the category of successful companies, according to a recent Statista report.

So how does that play out in the real world? With 70% of B2B decision-makers saying that content marketing has helped them achieve their lead generation goals, let’s see how you can align your content strategy with this goal…

#1 Define your target audience
If you’re aiming to generate leads, the starting point is ensuring you can reach your intended audience. This means developing personas which encapsulate who those audiences are so that their needs and wants are front of mind when it comes to what you create and how you share it. This will help to ensure your content not only reaches them but also resonates.

By segmenting your audience based on these personas, you can tailor your content more precisely to meet their different needs. As experts in your industry, you understand the challenges your customers are facing, therefore, you can align certain pain points to different segments and create content with the intention of helping them to overcome those issues.

Taking this approach will also help to cement your identity as an authority within your industry.

#2 Nurture the relationship
A vital part of content marketing is understanding that different content is needed for each of the different stages of the buyers’ journey. After all, the requirements and intentions of someone at the awareness stage are likely to be very different to those of someone who is almost at the point of making a decision about whether to buy from you. As such, this should be a key consideration of your content strategy to ensure you influence leads and nurture the relationship.

Mapping out the different stages of the journey and determining what types of content are right for each stage, whether that’s evergreen content you’ve produced previously or new content you need to create, will help you with this and will be crucial to achieve your ultimate goal of turning a lead into a customer.

#3 There’s more than one channel
From print media, such as trade publications, and third-party websites, to social networking sites and your own blog, there are a great many channels on which you can now share content in its many guises.

By understanding how your target audience interacts with each channel, the types of content that perform well on each and what they want from content, you can share content to greater effect.

Some channels may be more effective at generating leads at different points in your campaign. By monitoring this, you can ensure your efforts are optimised and each channel is used as effectively as possible.

#4 Don’t stop once you convert…
A vital point to remember about using content for lead generation is that engagement shouldn’t stop purely because you’ve managed to convert. Rather, content is key to retention.

Your customers are also an excellent source of content as once you’ve built that relationship you can approach them for testimonials which you can then feed into your content strategy and use for future lead generation. With research finding that testimonials can help businesses generate 62% more revenue from every customer, it’s certainly a valuable type of content to have at your disposal!

As you can see, when it comes to content, the possibilities are endless and armed with an expertly crafted and well-executed content strategy you can make the most of every opportunity it presents.

Are you looking for ways to maximise the ROI you’re getting on your PR & marketing investment?

 

One of the hardest things as a marketer is ensuring that every penny you spend is going towards your overall goal, such as generating new leads, reaching new audiences, increasing brand awareness, creating new content or improving customer value.

We’ve created this eBook to help give you some quick-fire ways to make sure you’re not missing a trick when it comes to boosting ROI. In this eBook you’ll find:
– 5 steps to better PR ROI
– 5 ways to succeed at media interviews
– 4 ways to make social work harder for your business
– 7 things to expect from your PR agency
– 6 ways Whiteoaks is deliberately different

By Adam George, Finance Director

Name, job title and how long have you been at Whiteoaks? 
Adam George, Finance Director, six years.

What’s your career background, in brief?
Prior to moving to Whiteoaks, I spent 12 years working in finance for a London based recruitment agency. I started in a very junior role and worked my way up to become CFO during my last few years. I also have a relatively strong background in payroll which is where I started my career many moons ago.

What did you study and how has it helped you grow your career?
I actually studied History at degree level. Whilst this didn’t directly impact my subsequent finance career, it did give me a great basis in creative writing and written communication which has helped make me a more rounded professional. To supplement my career, I also completed the ACCA accounting qualification a few years back.

What’s the most challenging job you’ve ever had?
Without a doubt, the most challenging job I had was my very first job working in an industrial laundrette. I worked on a conveyor sorting dirty laundry from hotels and restaurants. Hot, dirty and smelly.

What apps, technology items and gadgets can’t you live without?
That’s got to be my PS5 – perfect for unwinding. I suppose my phone too, much as I hate admitting it.

What’s the best advice you’ve been given?
Life is too short to let the little things get to you. Why bother spending time and energy getting worked up about something that won’t matter in 5 minutes time?

What are you reading, watching or listening to at the moment?
I’m reading Michael J. Fox’s recent autobiography, ‘No Time Like The Future’ currently. I’ve always been a fan and respect the fact he’s not allowed a debilitating illness to impact his career and instead used it to raise awareness and funding for Parkinson’s Disease.

We love to binge-watch series, so currently we are working our way through Parks and Recreation which I somehow missed during its original run and, just to balance things out, we’re also watching Series 3 of The Killing (love a Scandi Noir).

Music-wise, I’ve always been a fan of dance music, Prodigy albums are never far away from rotation on Spotify!

If you didn’t work in finance, what would your ideal job be?
When I was a kid, I really wanted to be a rally driver.

As pandemic restrictions have continued to ease in recent months, our content creators, much like everyone else, have been making the most of the return to freedom. For periods of downtime however, we’ve not squandered the opportunity to delve into a good book, watch some fascinating TV series and even perfect our cooking skills! Here’s the rundown from the team:

Ollie
I’ve just finished reading Utopia Avenue by David Mitchell. It’s the tale of a fictional band’s sudden rise to fame – and subsequent fall – during the late 60s. Some of the dialogue is a bit wooden and there are some cheesy and predictable moments, but despite these flaws I actually found the book hugely enjoyable. You get the impression Mitchell had a lot of fun researching the era, trying to capture the zeitgeist and making this fictional band’s story come alive among real life characters and events.

Next up is A Gentleman in Moscow by Amor Towles which is about a Russian aristocrat living under house arrest. Can’t think why I put off reading this one during lockdown…

Natalia
Being a self-proclaimed chef, I always dive deep into my quite large collection of cookbooks. As I wasn’t able to celebrate all the birthdays and anniversaries over the past 18 months with the usual tour-the-hidden-restaurants, I transformed my kitchen into a very messy food sanctuary. I’m currently trying out Mauritian recipes from my signed copy of Sunshine On a Plate by MasterChef winner Shelina Permalloo. Truly great fusion cuisine with African, Asian, and European influences, perfect for sharing, and those who have to follow a gluten/dairy-free diet like me.

In between flicking through cookbooks and, of course, football, I got to enjoy a good binge-watch session on Netflix. A thriller mini-series The Woods based on Harlan Coben’s bestselling novel kept me in suspense, biting my nails and munching on toffee popcorn. If like me you can’t wait to get hooked on the next intriguing mystery, and don’t mind English dubbing or subtitles, I can recommend this absorbing, well-written piece of Polish cinematography. Whilst I’m tempted to re-watch Lucifer for the 3rd time, I promised my friends to catch up on The West Wing, a gripping American political drama from the early 2000s. Off to buy some more popcorn then!

Alex
Listening to music has always been one of my favourite ways to escape stresses of daily life, and it’s proven no different in 2021 during lockdown and restrictions. New albums by Wolf Alice, Royal Blood and Twenty One Pilots have been on repeat on my Spotify! Euro 2020 fever has also struck me during the last few weeks and I’ve enjoyed listening to the Peter Crouch Euros Podcast on BBC Sounds as they take a light-hearted analysis on games in the tournament. I’m currently reading Born to be Mild by Rob Temple, an autobiographical journey by the man behind the popular Very British Problems profile on social media.

Hannah
We’ve recently moved house, so I’ve been watching a lot of short programmes to keep me entertained while decorating. At the moment, that’s Younger, a show about a woman in her 40s who pretends to be in her 20s to get a job in publishing. Looking a bit further ahead, I’m very excited that not one, but two(!) film adaptations of Jane Austen’s Persuasion (my favourite book!) are currently in the works. It’ll be a while before we get to see the finished results but I can’t wait to see what they do with Anne Elliot and Captain Wentworth’s story!

I’m also reading the award-winning Hamnet by Maggie O’Farrell. It’s a bit of a departure from what I usually read but I’m enjoying it so far!

Richard
I really enjoy reading history and biography and am currently combining the two by working my way through a book about Clement Attlee called Citizen Clem. It is a fascinating insight not only into Attlee’s life but also into 20th century Britain. I’d highly recommend it. In terms of television, I’m a huge armchair sports fan and I’ve been following the Euros avidly but also keeping in touch with all the latest from Wimbledon and the international cricket. Great escapism in these stressful times.

Hugh
I’ve gone back to The Times Atlas of World History, starting from the bit where it’s all pictures of skull fragments and hairy hominin ancestors. I’ve got as far as the destruction of Mycenae and Knossos, which remains mysterious. I was dipping in and out, but the chronological approach is more fulfilling.

I’ve also been catching up on Ed Reardon’s Week on BBC Sounds. A journalist colleague once compared me with the irascible, feckless, ale and cricket-loving hack writer Ed Reardon and I was sadly proud.

By Sophie Sadler, Senior Account Director

One of the longest running discussions we have with clients is about the face off between trade and national coverage. Which is better? Which most benefits the business? Which delivers the most value?

In the B2B tech space, you’re often spoilt for choice with specific titles that potentially better serve your brand’s audiences, despite smaller overall readerships. But you also have the bright, shiny lights of national or broadcast coverage, with the attraction of higher audience figures and the prestige that comes with being featured in such widely known names.

In my opinion, the question shouldn’t be which is better, trade or national media, but rather, which will serve your purposes better. For example, if you are positioning your brand for an M&A or investment, then national coverage makes more sense. However if the goal is launching a new solution aimed at a specific set of customers, then trade media will yield the most value.

National coverage is the idea vehicle to generate top of the funnel awareness and address higher level and c-level issues. It also helps with the searchability of your brand online and SEO because national publications lend significant authority to search. There’s also no question that it’s unbeatable in terms of reach and it does deliver your message to a much wider audience.

But in the example above, wider audience isn’t necessarily always a good thing. Trade media has the benefit of having niche titles that are targeted at your target market. More than that, with trade publications, there is the opportunity to build relationships with the journalists, and a better chance to tell your story more in-depth; whether that’s related to pain points, profiling or thought leadership. The opportunities are also more frequent, guaranteeing more consistent coverage over a longer period of time. And that’s not to discount the impact that trade coverage can have on SEO, with more chance of making use of backlinks in articles, something that is near impossible with the nationals.

After weighing it up, it’s clear that shouldn’t come down to a face off between trade and national coverage. Depending on your objectives, the two should (and can) complement one another to support you reaching your communication goals. It’s not about choosing the best option, but creating the best mix of coverage that is going to benefit your business.

If you’re looking for your own answer to the question, keep three things in mind: What are you trying to achieve? What are your timescales? And which mix will deliver the greatest value?

Feel free to get in touch to discuss.

By Ellie Nash, Senior Digital Account Executive

What’s your career background, in brief?
Previously to starting at Whiteoaks, I worked at a B2B IT Managed Service provider in Fleet, Hampshire. This was my first role in Marketing and where I completed my Level 4 Digital Marketing Apprenticeship. I worked there for almost 2 years and within that time assisted with multiple campaigns, a re-brand, email marketing, social media management and content writing. Before, I had multiple part-time jobs which I worked at whilst completing my A-Levels at Farnborough Sixth Form.

What’s the most challenging job you’ve ever had?
The most challenging job I’ve ever had was most definitely my previous role. I entered my role at only 18 and had no experience within Marketing. I joined as the only girl on the team and the first Marketer, they had not even heard of Social Media Marketing before I arrived… Within my time, I taught myself everything I know now; from Adobe Creative Suite to SEO, I was able to build their Marketing from the ground just by regularly attending seminars, webinars and watching YouTube videos. It was extremely difficult but I am grateful for the opportunity as it allowed me to build my skill-set and come away with a Level 4 qualification.

What apps, technology items and gadgets can’t you live without?
I am a social media girl through and through; I could not live without Instagram or TikTok… Being without my phone would be the end of my world.

What’s the best advice you’ve been given?
I personally love quotes; Pinterest is a great place to find some amazing motivational speakers. My favourite quote at the moment would be “Work hard in silence and let your success be your noise” said by Frank Ocean. I feel that we live in a world where, Instagram especially, has given us a platform to show off all the best parts of our lives like fancy sports cars or a new designer handbag. Although it has taken me a while to learn this, I feel succeeding in silence will bring you ultimate happiness and pride; nobody else needs to know how much you earn or how well you’re doing. Do it for yourself!

Name one thing about your job that gives you a sense of satisfaction or makes you leave the office smiling…
I love being part of a team that has the ability to transform the digital side of a business. It brings me so much satisfaction to see rising analytics of the success of recent campaigns and being able to present it to the client and show how we are assisting them towards their goals; whether that be new business or just a greater social media presence.

Do you personalise your workspace?
I LOVE personalising my workspace! I haven’t had the opportunity to do so as of yet at Whiteoaks as I’ve been working from home the majority of the time however, I am very excited to bring in a plant, a photo and some organisers!

What’s the first thing you do in the office in the morning?
Definitely make myself a cup of tea… I am an avid tea drinker and cannot function without one in the morning.

What are you reading, watching or listening to at the moment?
I’m currently watching Narcos on Netflix and I LOVE IT! I used to live in a Spanish speaking country so I really enjoy watching a Spanish series (Money Heist is my ultimate favourite). Narcos has been a really captivating watch and definitely one to binge on the weekends.

By Chloe Knowles, Junior Account Executive

In light of World Ocean Day on June 8th, it made me think. Other than looking pretty whilst at the beach or on holiday, does the ocean really need its own day? The ocean covers approximately 71% of the Earth’s surface, with the Pacific Ocean alone covering around 32% (which is almost 10 times the size of Russia). But, with only 5% of the ocean having been explored and charted by humans, how impactful is the ocean on our lives and why do we need to look after it?

If current trends continue, experts speculate that the amount of plastic waste polluting the oceans will grow to 29m tonnes a year by 2040, which is the equivalent of 50kg for every metre of coastline in the world. To put this into perspective, a study done by the University of Georgia found that 18 billion pounds of plastic wind up in our oceans each year. Which is enough rubbish to cover every foot of coastline around the world with five full bags of rubbish…every year. If these expected stats become facts, this could impact our lives in many ways.

That’s why this year and the coming years are some of the most important in protecting our oceans. This is the first year of the UN’s Decade of Ocean Science for Sustainable Development. It aims to utilise advanced technologies and research that are being developed to help sustain the Blue Economy, which will tackle climate change and spur economic growth, to name a few.

How ocean pollution affects humans 
– 70% of the oxygen we breathe is produced by marine plants
– 97% of the Earth’s water supply is contained in the Ocean
– 30% of CO2 emissions produced by Humans in absorbed in the Oceans (which helps to slow the rate of Global Warming)

How can we pitch in to reduce ocean pollution? 
– Use a reusable water bottle instead of a single-use plastic bottle
– Reduce, Reuse, Recycle. Reduce your usage of single-use plastics.
– Avoid buying products with excessive packaging.
– Bring a reusable bag for shopping (e.g. supermarket, retail shops, etc.)
– If you are to buy/use a product that contains a plastic holder, be sure to cut it before disposing of it as in the ocean, these can strangle or trap wildlife

Fortunately, there are some great causes out there that are trying to combat the pollution, such as The Ocean Cleanup that is developing and using advanced technologies to help rid the ocean of plastic. As well as smaller groups like local beach clean-ups – each group plays their part in the aim to reduce pollution.

So, although the ocean does look nice for a photograph background whilst on holiday, it really is an integral part of our lives, and we all need to ensure to do our part to look after it.

By Emily Fishburn, Junior Account Manager

This week marks Nutrition and Hydration Week, a week that takes place annually and aims to re-energise conversation and top tips around the ways to best maintain health and wellbeing, something that can easily be neglected in our busy lives. Earlier in the week, the Whiteoaks team had a session with a registered nutritionist and health coach, Claire Sendall from Health Empowered who taught us her top tips for becoming a healthier and better-hydrated version of ourselves. In this blog, I’ll share some of the advice learnt.

Staying hydrated

On average we should be drinking around 2 litres of water per day to stay well hydrated and support our bodies digestion, circulation and temperature control for our brain to work well. Many of us can find this a tricky target while it can be difficult to measure how much water we are actually drinking. An effective way of keeping track is by investing in a good water bottle, some even have a guide on the side of the bottle of where the level of water should be at certain hours of the day. By drinking from a reusable water bottle can also be healthier for us than reusing a single-use plastic bottle over and over while they can leech chemicals and bacteria can grow in them which could be harmful to us.

Why is nutrition important?

In a similar way to how being hydrated can impact our mood and performance, what we eat can have just as much of an impact. Eating a healthy diet contributes to preventing illness and improving quality and length of life. Understanding what we are putting in our bodies and our foods nutritional value is important to be aware of, some food restaurants now are helping us to educate us on this by labelling menus with their nutritional value. From April 2022 the UK government has ruled that large businesses will need to display calorie information on menus and food labels – another way that can support us to make healthier choices when eating out.

Having a better focus on health and wellbeing – an ongoing journey

Over the past year or so, while our busy lives have been put on hold somewhat this has given us time to focus on getting our health and wellbeing in order, and so has seen the rise in popularity of PT’s such as Courtney Black, James Smith and nutritionists such as Graeme Tomlinson, aka the fitnesschef on Instagram. Many, including myself, have looked to their social accounts for inspiration and guidance.

From apps such as MyFitnessPal, wellbeing, fitness and nutrition influencers on social media to wearable gadgets such as Apple Watch and FitBit, today we have so much information and support readily available to help us better look after our health and wellbeing – it’s just about putting in the effort to find the approach that works best for us.