Category: Blogs

By Bekki Bushnell, Associate Director                            

Everyone is after more. More leads, more value, more return on investment. That’s business. Especially companies with a mission to grow and drive sales. Enter the marketing department tasked with being the business’ strategic partner in all things, from awareness and customer retention to the ever-important lead generation. And therein lies the rub. For companies with ambitious growth journeys more marketing should mean more resource. But often it doesn’t because (and here comes the cliché) marketing departments are required to do more with less. Budgets have tightened significantly with a potential recession on the way which means marketing departments are under even more pressure. So if they do have the spend to recruit, it won’t necessarily be for senior people who can support and / own the lead generation process and content marketing.

Consider that the going rate for a marketing exec in the UK (according to Glassdoor) is £33,720 per year. Cost to company is higher with recruitment fees, the cost of training and embedding the exec, pension contributions, NI… You get the idea.

What if that budget was better spent? Yes, I’m talking about an agency to handle the heavy lifting. I can hear your objections already – It takes time to onboard an agency! Agencies don’t get our business! They don’t deliver! I can’t measure their impact!

You’re not wrong. There are a lot of agencies out there that are like that and don’t deliver on what they promise. But there are benefits of working with the right agency, using what you’d typically pay for one person to get an entire specialist team (account managers, media specialists, designers, writers, social media stars) whose business it is to know your business.

So here’s my pitch:

It takes time to onboard an agency. It really shouldn’t. This is what they do. Even as part of the pitching process, they should have taken the time to get under the skin of your brand, your objectives, your pain points, and prepare to (warning: another cliché) hit the ground running once the contracts are signed.

Agencies just don’t ‘get’ our business. If you’re talking to the right agencies, they will do more than ‘get’ your business. They’ll fulfil the dual roles of trusted advisor and industry expert. They will know your industry like their own and know exactly what to deliver and how to deliver it. At the very least during the pitching process you can ask to see case studies or content developed for other clients in similar industries to get a feel for their expertise and capabilities.

Agencies don’t deliver. Sadly this can often be the case and it gives the PR industry a bad reputation – paying exorbitant fees for time and no tangible outputs. At the very least agencies should commit to deliverables and results (it’s something we feel strongly about and you can read more about it here) because as the client you need to know exactly what you are paying for and what impact it will make on your business.

I can’t measure their impact. Why not? See above. If they are committed to deliverables and results, measuring the outputs and impact across channel and tactic is doable. Provided of course that you’ve provided a good brief, have shared your business objectives, the agency should formulate the best strategy that will deliver against that – all while making outcomes clear and making it easy for you to measure that impact.

If this article resonated – I’m happy to chat about it over a coffee – virtual or face-to-face. Get in touch today or subscribe to receive more great content.

By Nick Wheywell, Head of Social

When I started in pr and social media, the thought was a brand should only rely on its organic content and social activity to create credibility, and that it shouldn’t have to pay to elevate its status amongst its target audience or its competitors. Paying for that amplification was almost seen as cheating, building a brand should be achieved on the merit of its organic content. Stat!

That’s still the case to some degree today, as a brand needs to see that its organic content is resonating with the audience and that they are creating ‘social currency’ – content the audience deems as valuable and therefore shares with their networks. But a brand can’t rely on organic activity alone. Even if you are a heavyweight in your line of business, other heavyweights are also vying for customers. If a brand wants to stand out in its undoubtedly ever-increasingly noisy market space, paid social needs to be part of its communication strategy. Putting a budget behind your content for paid and organic social media is now seen as standard practice.

You need to spend a lot, don’t you?

The good thing is you don’t have to spend thousands or even hundreds to achieve considerable success on social media. A carefully crafted paid social campaign with a clear and focused strategy can reap many rewards, and help a brand surpass the goals they set. It’s important to note that a paid social campaign is never set in stone, it needs to be flexible, and nimble. By monitoring its progress live, you can manipulate it, including the budget, to ensure it’s performing at the highest level.

Strategising and recommending paid social activity for clients is something our social team does daily. Be it standalone social activity, or as part of an integrated campaign with one or a combination of our other practices (PR, Media, Content, and Creative), it’s a tactic we are increasingly recommending our clients do to help create cut-through. It’s the ideal opportunity to get a product, service, or offering in front of a key audience, in the knowledge that through a targeted approach with a clear call to action, the right eyes are seeing the ad and that you are creating every opportunity for that potential customer to engage the way you want them to (website visit, book a meeting, product information, downloading a whitepaper, etc.).

What happens next?

By analysing the results of a paid social ad campaign, you can glean a lot of beneficial data that must be fed back into their social activity, both organic and paid. Reviewing what worked and what didn’t, what generated the most engagement, and how it has impacted the business, allows a brand to capitalise on the effective optimisation of all assets used, and refine upcoming activity based on these results.

If you’re thinking paid social activity could be an option for you, and are interested in hearing how it could positively impact your business, why not get in touch. Our social team would be very happy to jump on a call with you.

By Bekki Bushnell, Associate Director

There are a few age old debates in PR – demonstrating impact is one of them. From this, there’s been a lot of discussion around whether PR agencies really should be guaranteeing results, i.e. coverage. As you might expect, a lot of B2B PR agency professionals tend to believe they shouldn’t be, whereas those more likely to be on the client side usually say the opposite.

What do I think? Should PRs guarantee coverage? Absolutely. Here’s why…

Transparency is key

As consultants, we have a duty to be transparent and give our honest advice on what is going to deliver the outcome for our clients. That absolutely must work both ways. For example, if we have a client that wants to make a big splash about a non-newsworthy story, then we need to acknowledge that objective, understand the motives underlying that and then propose a strategy moving forward that will deliver impact but in a way that we know will work.

Clients look to us for our PR & Media expertise, so if we are proposing the right strategies and working with businesses that trust us to execute them, then why should we not be confident enough to guarantee the result?

Trust your strategy

The point around trust is interesting. We talk a lot about trust in our industry. How can we expect businesses to trust us if we don’t trust ourselves enough to be able to guarantee a result from a strategy that we ourselves have put forward?

If you don’t believe it’s going to work then it shouldn’t be on the table, and if you’re going to ask a client to believe in it enough to put their cash on the line then you ought to do the same.

Define success

In practice, understanding what success looks like needs to start with a conversation and agreement between both parties on what the desired outcome will be and how that will be measured. On one hand it’s impractical to agree things you have no control over, e.g. saying that a specific publication will run your story, but it’s also detrimental agreeing to metrics that are devoid of any meaning, e.g. talking about reach if your client is being mentioned in a story that is entirely irrelevant to the campaign objectives.

Being upfront, transparent and looking at the bigger picture of what you are doing within a much broader ecosystem driving growth are all important things to do.

Don’t stand still

But let’s be clear. PR and communications is not an exact science, and unfortunately things don’t always go exactly to plan. Sometimes the story just doesn’t land the way you think it will or the news gets dominated by something out of your control, among many other possibilities. That shouldn’t be an excuse to not commit to guaranteed outcomes. If you’re quick to adapt and skilled in spotting opportunities that others may miss then you will be able to tweak the strategy, deliver results and apply your learnings from that experience to do even better next time around.

Ultimately, whether you are agency or client side we all want the same thing – for our campaigns to be successful, our teams, clients and stakeholders to be happy and our bottom lines to be healthy. It’s only by being as equally committed to the process as each other that we will achieve that.

By Bekki Bushnell, Associate Director

In 1899, Charles H. Duell supposedly claimed that “everything that can be invented has been invented”. Whether he really did or not is a debate for another day, but supposing he did, I started to wonder what he would make of Uber. Or Monzo. Or HubSpot. Or any of the wonderful tech inventions that have transformed the way we do things across both our personal and professional lives.

Just take a look at fintech – it’s one industry that continues to impress on the innovation front, with the UK boasting countless examples of startups and scale-ups that truly embody forward-thinking, setting an example for other industries of what bold, unashamed disruption can achieve.

It’s therefore well received news that following proposals from the Kalifa review in 2021, the government is going to roll out a number of fintech innovation hubs across major UK cities, managed by a new Centre for Finance, Innovation and Technology (CFIT). The overall ambition is to build upon the UK’s position as a global fintech leader, bring in international investment (that has waned over the last few years) and attract the right talent that we need to be able to deliver on those first two points.

But a ‘one-size-CFITs-all’ approach in fintech won’t wash. Companies with fast growth ambitions have several economic, political and regulatory hurdles to overcome and a bold, innovative comms strategy (much like their solutions) must play an integral role in overcoming those. The three core objectives of CFIT (establishing leadership, securing investment and attracting talent) are actually the very same objectives we often hear from across our spectrum of B2B tech clients.

So what has this got to with PR and comms?

Put simply, decision making is driven by our perceptions and the values that we hold and therefore attribute to others. These will be shaped by a number of things, including covert and overt influences, lived experiences, shared and individual environments, cultural norms, etc. That is why when we want to arrive at a certain outcome (let’s say an investor giving funding to a fintech startup), we need to shape those perceptions around our brand by tapping into the values held by our target audiences (this fintech company is led by smart, trustworthy people that are building a unique solution that there is a demand for and will generate ROI). This is something we can only do when we understand the fundamentals of how that group of people operates (under pressure, data driven, risk aware, analytical etc). That then informs what you should be saying about your business in order to shape those perceptions.

Getting the right messages in front of the right people is what a good PR and communications plan will achieve and with so many game-changing products and solutions being developed every day, why wouldn’t you want to shout about it to the world?