It’s those three short words many of us have come to recoil from – ‘the new normal’. We’d not heard this phrase much before 2020 and we’d be happy if we never heard the world’s most famous oxymoron again. Who was it who sanctioned taking the word ‘normal’ from the adjective box and dumping it into the one for nouns where it really doesn’t belong? Language pedants should be up in arms! Besides, surely ‘abnormal’ would be more appropriate to describe a situation that nobody could consider normal in any sense of the word.

What the new normal actually means has been changing seemingly every week and has extended to being asked not to scream on rollercoasters. It’s such a powerful phrase because it conveys the sense of inevitability – it’s the new normal so get used to it. This is perhaps the reason so many object to its overuse in the media, and by politicians and even scientists. There is an implied sense of permanence and we are left wondering if the old normal will ever come back.

The language of the lockdown is a fascinating subject to observe, especially as a writer, as a whole new vocabulary has sprung up over the past few months. Language has a powerful effect on our emotions and when we are exposed to negative vocabulary such as crisis, restrictions, quarantine, panic, unprecedented and death count, day after day after day it is bound to sink into our subconscious and have an effect on our psyche.

Many also question the widespread use of the term ‘lockdown’ itself. Dictionary definition, “the confining of prisoners to their cells, typically in order to regain control during a riot.” It is one thing to voluntarily stay at home to fight the spread of the virus, but ‘lockdown’ can conjure up feelings of being under house arrest in one’s own home and removes the concept of volunteering from the equation.

Another phrase nobody had ever heard before this year is social distancing – another oxymoron, which should have been dubbed anti-social distancing due to the effect it has on human relationships. Then there is the increasing use of uncertain, especially ‘we’re living in uncertain times’ and ‘we are uncertain of the outcome’. Similar to ‘unprecedented’, these words have dozens of synonyms, but the politicians and media have come to rely on these phrases to push home the point. It would be nice if they could have the imagination to conjure up some more uplifting alternatives.

On a lighter linguistical note, some creative souls have come up with a whole dictionary’s worth of lockdown lingo which may or may not end up in the dictionaries published in 2021, but can certainly give us a chuckle. Of the lockdown slang which has sprung up all over the place online, some of the stand outs include:

  • Coronials – “The generation born between December 2020 and March 2021, as a result of the enforced quarantining of their parents due to the Covid-19 pandemic” – Urban Dictionary.
  • Quarantinis – “experimental cocktails mixed from whatever random ingredients you have left in the house.”
  • Coronacoaster – “The ups and downs of your mood during the pandemic. You’re loving lockdown one minute but suddenly weepy with anxiety the next. It truly is “an emotional coronacoaster”.
  • Blue Skype thinking – “a work brainstorming session which takes place over a videoconferencing app.”

With so much negativity around the language of lockdown, finding such humour in it is important to maintaining our psychological wellbeing and to deal with adversity during what hopefully will actually turn out to be only a ‘temporary normal.’

While June saw the reopening of many non-essential shops (dependant on the following of new COVID-19 secure guidelines), it’s now the turn of pubs, bars, cafes and restaurants in England to welcome back customers for the first time since lockdown began in March.

From tomorrow (July 4th) England will also see the likes of hairdressers and cinemas opening their doors once more. However, for the hospitality industry, as they start to resume operations, entering these establishments could be a very different experience from how it was before the coronavirus outbreak and much of the sector’s success will rely on technology to ensure the safety of both customers and staff.

To support the NHS’ Test and Trace initiative, the government is encouraging the likes of pubs to take records of customer data, including visit duration and name and number, when they enter the premises and maintain that information for at least 21 days. As well as having your pub session monitored, customers can also expect to be more widely using food and drink ordering apps to reduce contact with staff members.

Despite these safety measures, a recent survey from EY stated that more than two-thirds (67%) of UK consumers believe it will take months or longer before they feel comfortable going to a restaurant, with similar sentiments for visiting cinemas and bars/pubs.

Quite rightly, EY also identified that this reluctance to flock to the pubs when they open has caused a rise of the ‘anxious consumer’. With this in mind, it’s worth considering that while many backend operations have had to be put in place for businesses to integrate new apps and technology, in the months they’ve been closed, many establishments won’t have had the time to expand their own or their staff’s digital knowledge – particularly as the ONS found 80% of hospitality staff had been furloughed in this time.

Those new to this increased level of digital services also have GDPR to contend with which could become a legal minefield if not correctly monitored. Customer data is going to be pivotal to successfully and safely keep food, drink and entertainment businesses open, so handling this sensitive information correctly is going to be one of the most important aspects to a more digital hospitality industry.

As your time-honoured local is set to be a bit more tech-conscious, it’s probably inevitable that there will be some teething issues as they start to work with more app-based ordering and booking systems but hopefully they have used the lockdown time wisely by working with technology partners to help manage their capacity and safeguarding of data.

Ultimately it’s a positive step for England’s economy which has been hit hard since March 23rd, and as the hospitality sector is one of the UK’s biggest employers and contributes billions in revenue, hopefully this keeps us on a safe path to a ‘new normal’.

By Mark Wilson, Creative Director

There are many elements that contribute to an organisation’s success, especially when it comes to sustained growth. This was the focus of our research — Secrets of Tech Growth — where we spoke to the leaders of fast-growth tech companies to get their insights. We discovered that it’s not only having the right business model or using a tech PR agency at the right time in your growth journey that helps an organisation stand out, but, unsurprisingly, creativity plays a crucial role.

Many of the CMOs and CEOs that we spoke to agreed that you should use PR and integrated marketing as soon as you can in your growth journey. The same can be said for establishing a strong brand with a clear purpose.

For many firms, there’s a focus on the product or service in the early days, making sure it is appealing to the market, is saleable and that it actually works. The result is that the concept of “the brand” is often put on the backburner. Once the business starts to grow, it becomes difficult to backpedal and pay the due attention to the brand elements because you’re swept along in that momentum. It also becomes more expensive and complex to change your identity and assets when they don’t match your objectives or growth trajectory anymore.

Use your brand image as your foundation

The truth is you need a strong brand to build a strong foundation for your future PR and marketing efforts, and to help your technology business stand out in a crowded marketplace. Establishing your brand identity early on ensures that the market knows who you are, but also helps solidify your offering for staff as well, which ultimately impacts your sales efforts and how your target audience perceives you. It’s also key in fostering customer loyalty. Customers seek to buy from companies (whether that’s in the B2B or B2C space) that they trust. Building that trust from day one is certainly helped along by having that base of a good brand image to work from.

Don’t break the bank

Of course, this might be easier for some businesses than others, especially as far as budget is concerned. Should you go for a cheaper option? Use a freelancer or get a logo designed on a platform like Fiverr? As a Creative Director my answer is always no. You need to think about one thing and that’s longevity. And while paying a fiver for a logo may help you in the short term, you’re not necessarily doing your brand any favours in the long term.

Even with tight budgets there are elements of your brand you can get right; think about using strong graphics, gifs instead of expensive animation, video when you can do it cost-effectively, and having a website that conveys your message and brand identity in a few pages. It’s by far better having a few well thought out assets which convey exactly what you’re trying to say rather than a whole load of quickly put together assets which say different things – and which collectively damage your brand image. Working with a professional, be it an agency or experienced designer can make all the difference.

Moving forward

Most importantly, your brand image and your brand purpose need to be clear and consistent. Don’t bow to peer pressure; if you’re a start-up, for example, you don’t need to be edgy. You need a brand identity that is fit for your purpose. As long as your brand image is clear and complete, you have that foundation to build on. As you grow as a business your sales, public relations and marketing efforts, including design, content and creativity, will be more effective if they are built on a solid brand identity.

Before the Coronavirus outbreak, organisations were facing mounting pressure to become more sustainable and ethical. But the pandemic has also inadvertently shone a spotlight on a new priority: human relations. Once this situation eases, there will be a clear divide between the businesses that got their communications strategy right and those that didn’t. Not just externally, but internally too.

How organisations treat their workforce and support their mental health has become one of the most prominent re-occurring themes in the press as a result of many of us being forced to work from home in either isolation or challenging scenarios. As a B2B tech PR agency, we are fortunate to work with many HR technology providers who have solutions to these problems, which until now had been down de-prioritised in the boardroom.

In my experience of working with these HR tech companies, it’s all about delivering value not taking advantage of low-hanging fruit as there is an obvious opportunity for significant growth right now. Instead, they are very conscientious and aware of both their external and internal image. That may be due in part to an abundance of surveys conducted prior to COVID-19 that showcase the importance of having purpose as a business. One such survey found that 64% of millennial employees wouldn’t take a job if the employer doesn’t have a strong CSR policy, and 83% would be more loyal to a company that contributes to social and environmental issues.

Imagine what the statistics are now for those businesses that simply treat their workforce properly, and those that support their local communities.

The c-suite has taken note of these statistics. Many business leaders have upped the ante on their efforts to show empathy not only to their workforce, but to the wider community. We may be in the middle of an unprecedented time, but we’re also witnessing amazing gestures when the world needs it most. You need look no further than the many supermarkets who are opening earlier for the elderly and key workers, or to footballer Marcus Rashford’s drive to get free school meals to children that need them.

These big brand names and celebrities haven’t been forced to start these types of initiatives. They knowingly did so to help people. From a PR perspective, the moment a business or spokesperson show that they are passionate and care about any issue is the moment that their story becomes more impactful to the end audience.

But how does play out in the corporate or B2B environment?

A survey by Gallup of more than 10,000 employees want their leaders to show four primary feelings; trust, compassion, stability and hope. It could be argued that stability and hope are dictated by economic means whereas compassion and trust are firmly within a business leader’s control.

HR technology has a unique and powerful role to play right now as it doesn’t discriminate or assume who needs help. These solutions provide tools for everyone, and those organisations that have begun using new forms of technology to empower and support their workforce are reaping the rewards. As we slowly move forward and look to recover, those businesses that have embraced improving their own culture will become more attractive to new talent. The business leaders that use these solutions are demonstrating compassion by providing a support system and as a result, are more likely to be trusted by the employee because they are seen to care about them. In turn, that employee is likely to become more productive as a result, and be more desirable to the employer from a career progression viewpoint.

Firms that demonstrate empathy and compassion are the ones that the public will trust. Shifting the perception of your business through positive communication will have a knock-on sales impact because the choice doesn’t just come down to price. It comes down to whether that provider is trustworthy and likely to value you as a partner, which can often be identified by the way they handle their communication.

There is one question that everyone wants the answer to: what is the secret of success? Whether that’s writing a book, baking the perfect Black Forest Gateau or running a business. In the highly competitive B2B tech market, success has many different elements. As a PR agency that has worked with high performing tech businesses for the past 25 years we wanted to understand more about what success looks like, especially looking at sustained growth.

We spoke to a handful of CEOs and CMOs to get their views on success, the use of PR and marketing and the approaches they were taking to ensure sustained growth, and created the Secrets of Tech Growth ebook.

Interviewees Martin Philpott, CMO of Adatis, Alistair Mackenzie, CEO of Predatar, and Mark Paraskeva, from paiyroll, joined our most recent Team Talk Session to share their insights with us and some of our clients.

Many ingredients for success

Culture, business model, building the right team, and the use of PR and marketing all have a role to play in helping businesses sustain growth. But our focus for the session was on the way that PR and marketing helped these businesses.

The consensus among participants was that communications should be used early on in the growth journey — whether that is to create awareness or as part of a wider campaign. While it’s relatively quick to get started as a business, it is more challenging to stand out once established, and that’s where communications is important. Especially with the right core message and consistency across channels and touchpoints, which often ties in with co-ordination between sales and marketing.

Finding your niche

The interviewees in our session each took a different approach to the use of communications, because there is no one-size-fits-all approach. One company began its journey attending technical forums, presentations and networking events, before evolving into using its colleagues to generate knowledgeable content, and then formalising a defined marketing approach and team. Another relied on PR and marketing to frame its narrative and origin story as it transformed its business model and became a SaaS business — not just for external audiences, but getting buy-in from staff too. While another adapted its marketing approach as it went, with the result that marketing itself helped refine and influence its product development for new audiences that were not initially considered.

While each approach was different, the one common factor was that each organisation ensured its communication objectives were aligned to the wider business objectives. After all, a good idea is only a good idea if it forms part of the bigger picture.

Talking to many

Another point of discussion was around the challenges of addressing multiple audiences — refining different messages for different personas is essential and something that integrated marketing campaigns can help with. Not all audiences engage with content in the same way or on the same channel, but by developing tailored messaging across touchpoints companies can reach their desired audiences.

The biggest secret

In the quest for success, whether that’s achieving sustainable growth, launching a new product or changing business models, we can all agree that PR and marketing plays a starring role. That’s no secret.

So what is the secret to success? Simply put, there isn’t just one. There’s no single point that makes tech businesses successful. Instead, success is all about evaluating your business, your marketplace and the opportunities that exist, while evolving your approach as your business evolves, and making the most of the resources you have in the best way possible.

More secrets to tech growth are revealed in our eBook — download your copy today to find out what they are.

Or keep an eye out for our next Team Talk session. Keep an eye on your inbox and our social feeds to find out more.

We are living in a time that is full of innovative and disruptive technologies. This is supported by the vast number of companies that are receiving huge funding rounds each week, just so they can find the smallest competitive advantage in their market. But with the sheer number of tech companies that are operating in your market, how do you achieve sustainable growth?

This is an ongoing challenge for business leaders. How do you ensure your company is financially stable enough to stay in the market, while continuously investing in your technology to stay ahead of the competition? It’s a bit of a Catch-22 and one that many experts have tried to answer. A good example is Uber who has been operating for over 10 years and received $24.7 billion in funding to date but has never turned a profit. With increased pressure from its investors to prove that the business can be profitable, what are the next steps? What can fast-growth tech businesses like Uber do?

To answer those questions, we spoke to business leaders  who are currently and successfully managing their path to sustainable growth.

Introducing The Secrets of Tech growth — our research designed to answer these questions and shed some light on the experiences of those who are at the helm of successful, fast-growth companies. We interviewed a series of past, present and prospective clients, both CEOs and CMOs, to gather their insights on how their businesses are pushing forward, how they are using PR and marketing, and what advice they would give future market entrants.

The research covers multiple industries and the interviews reveal some shared views as well as differing opinion. For example, some focus their growth on providing customer value, whereas others prioritise company culture..

The views on when to deploy PR and marketing also differ between CMOs and CEOs but the use of it is considered vital in the growth of a company. Some companies opt to use purely digital platforms such as Twitter and LinkedIn and others are focused on staff-generated content. The eBook reveals some reassuring and some surprising yet thought-provoking insights into the journeys, challenges and practices of a cross-section of fast-growth tech businesses.

With over 25 years as an established tech PR agency, that has worked with many fast-growth companies and played a part in their success, we recommend that any fast-growth firm considering PR investment first ask themselves how it can aid their growth plans. Our deliberately different approach ensures that you are getting the maximum out of your investment.

Gain insight into how to achieve sustainable growth in a competitive market by downloading The Secrets of Tech Growth.

 

There have always been very defined lines between PR and marketing — each camp clear on their role within the business, their relationship with the media and stakeholders and which activities they were responsible for. Then the new kid on the block arrived and obliterated those lines. The new kid on the block? I’m talking about social media. Although not the sole driver for a more integrated approach to communications, over the last decade all three disciplines have evolved in concert with one another, providing a new world of opportunity for brands to distinguish themselves in a crowded marketplace.

Integrated marketing is certainly nothing new, but increasingly it is becoming more important for businesses to get right.

This sentiment was reflected in the findings of our recent research — The Secrets of Tech Growth — where we spoke to leaders from fast-growth tech firms about how they achieved that growth, what challenges they overcame (and continue to overcome) and what role tech PR and integrated marketing played in all of that.

Joined up for success

Unsurprisingly, both disciplines had crucial roles to play, at different times in a company’s journey to success, separately, and as part of integrated campaigns. With social media being a key ingredient too — something my colleague Emma Walker talks about in her article: Social media: not just the garnish in the sustainable business growth cocktail.

So apart from the fact that social media has changed the comms landscape, why is integrated marketing taking such a focus today, especially when it comes to building B2B businesses and sustaining growth?

There are three factors that make integrated marketing so attractive: budget, objectives and audiences.

Make the most out of your budget

Integrated campaigns help you get the most out of your budgets and maximise your return on investment. For growing companies this is especially important because not all of them have significant funding behind them. Overall, you can re-use and re-purpose your content and design assets across streams, and use PR or earned elements to set the stage for wider marketing efforts when it comes to aspects like nurturing leads. Optimising content across disciplines and channels makes this approach a much more cost-effective model.

Hit multiple targets

An integrated approach to campaigning also means that you can reach more than one goal. Why is this important? Because all businesses are different and have varied goals that communication assets will help them achieve. Just like the lines are blurred between disciplines, these goals often overlap and aren’t necessarily always effective when viewed in isolation. So whether you’re creating awareness, building trust, lead generation, general education or making your business look attractive for investors, combining PR, marketing and social elements enables you to hit those objectives through the use of targeted, audience-centric content and relevant, consistent messaging. From one central theme or idea, you can generate different content assets that can be leveraged across channels and fulfil your different objectives.

Reach all your audiences

This ties in to the third element, which is audiences. Just as your campaigns can have multiple objectives, your business is likely to want to reach multiple audiences. In addition, not all of your target audiences will engage with your brand and its content in the same way on the same platform.

Integrated campaigns ensure that you can reach not only your different audiences, but the right personas within them by providing comms through a channel (or combination of channels) that most appeals to them, be it thought leadership through media, infographics and videos delivered by social media, or whitepapers and blogs via email or content marketing efforts.

Where to start

Taking an integrated approach to your next campaign needn’t be challenging. Before you start make sure you’re clear on your objectives for the campaign. Then make sure these objectives are aligned to the wider goals of the business. This not only helps you create the right tone and messaging for maximum impact, but can also help secure budget and buy-in from senior management or the board when you’re looking to expand or start new projects. In addition, make sure you understand your audience so that you can develop personas to guide your content development and choose the right channels that will get the right message to the right audience. Finally, evaluate and measure your communications campaign throughout the lifecycle of the activity, not just at the end. This will help you make changes as you go in order to reach your objectives and will also help in demonstrating the efficacy of the campaign and ROI.

To find out more on our approach to integrated marketing and how we use our 360 Framework to shape the strategic, tactical and delivery elements of every campaign, get in touch with us.

10 seconds is all it takes. In that time, your prospect can reach into their pocket, pull out their smartphone, unlock it with face recognition, and then head to their favourite social media app to see what’s new and what’s happening. And wouldn’t it be great if your company’s latest social media post was at the top of their social media newsfeed?

Social media has come a long way over the last decade, with the mass adoption of smartphones and tablets driving force this growth. Having instant access to social media while on the move has made it an integral marketing channel. Now, social media is no longer something you should consider for supporting your business goals, but a necessity.

Following the launch of our Secrets of Tech Growth eBook, which reveals insights into the journeys and experiences of fast-growth tech businesses, it was pleasing to hear that some of the CEOs and CMOs interviewed called out social media as a vital tool for business success. In addition to their insights, three common goals emerged: make a splash in the market by generating brand awareness; sell, sell, sell; and, attract and retain top talent to secure further business growth. Social media plays a role a huge role in supporting and driving all three of these business goals. But how?

Generating brand awareness on Social Media

Although the average person has almost eight social media accounts¹, it doesn’t mean that a company should launch a social media strategy on every social media platform. Think about it logically and think about your target audience. What social media platform do they use, prefer, and spend the most time on? Putting a solid content strategy in place to capture and secure their attention will also put your company on their radar. If you’re looking to catapult your brand’s social media visibility, think beyond your corporate social media channels and identify key spokespeople to grow their online identity, consider introducing an influencer programme to bring further credibility to the brand and understand how paid social media tactics can ensure that your content is seen by the right target audiences. Awareness is, of course, a numbers game, but don’t lose sight of quality.

Driving new leads

There are simple organic social media tactics that you can implement to help secure leads, such as populating your social media bio correctly and providing a clear call-to-action so prospects can easily take the next step. But social media has also evolved into a sophisticated lead generation tool. On Facebook and LinkedIn, you can create paid social media adverts that offer content in exchange for their data. Seamlessly taking place in the social media newsfeed, when the data is exchanged, it also integrates with your lead generation platform. And when you couple this smooth data exchange with the ability to hyper target your desired audience or re-target website visitors, it’s a really powerful way to generate high quality leads and sales. In addition to using corporate social accounts, you can also train and mentor your sales team to understand and embrace social media selling – the art of an individual using their own social media channels as a way to enhance and grow their sales pipeline.

Acquiring top talent

Positioning your company as a desirable and credible employer is no longer just the role of your HR team. Social hiring can be achieved through showcasing a company’s culture, vision and values to potential recruits. This can then be taken one step further with an employee advocacy programme where the people from your company share and create authentic content about the business in a standardised way. Employees are arguably a company’s greatest asset, so by becoming a company ambassador, they can increase social media visibility, brand recognition and website traffic.

Social media can play a huge role in supporting ambitious fast-growth tech companies achieve their goals and objectives. And while the above gives you a flavour of what tactics can be used for specific goals, it’s important to note that solid measurements and metrics should always be used to showcase social media ROI.

10 seconds is all it takes to publish a social media post, and 10 seconds is all it takes for a prospect to find, engage and take action.

By Ross Walker, Head of Social & Digital Media

¹ https://www.brandwatch.com/blog/amazing-social-media-statistics-and-facts/

By Emily Fishburn, Account Manager

When it comes to rolling out global PR campaigns, you will be faced with a multitude of choices and challenges to navigate. For example, how to achieve consistent results across all regions, while also making sure work is shared among teams to avoid double effort and fee for the same results.

Local knowledge is always at the heart of achieving results. That’s why we always recommend rolling out global campaigns through a network of local agencies who can work cohesively as one account team.

As a lead agency with experience in executing global PR campaigns, we embrace the task of not only being the primary point of contact for our client, but also having the responsibility to ensure we get the most out of the other agencies we partner with regardless of what country they operate in.

We spoke to our partner agencies that we regularly work with to find out their views.

The secret of success

Two key factors to consider are to thoroughly listen to partners and build a strong open relationship, as highlighted by Robert Brownlie, Associate Account Executive at Los Angeles-based PR firm Bob Gold & Associates.

“When working with a lead agency on a global PR rollout, collaboration and fluid communication are key, building trust and operating as if we are a part of the same agency. In this regard, we want to mutually understand the goals behind success metrics and to be able to study and share what has worked and what hasn’t. This helps us go beyond simply checking in boxes to meet deliverables and enables us to work as a successful team that builds and promotes a powerful client narrative.

“What we don’t want is to operate in a siloed vacuum or to go long periods without touching base. Even if two agencies are operating on separate sides of the globe, it’s important to communicate often and use each other’s resources,” added Brownlie.

This open method of communication gives each agency a platform they can comfortably express which specific tactics will engage the end audience in their region.

Listen to the locals

When operating as a lead agency, understanding the core differences in region and listening to each agency’s requirements can be the difference between success and failure.

Alain Blaes, General Manager at Munich-based communications consultancy PR-COM said: “In our experience, openness to understanding a regional agency’s needs is paramount to a successful campaign, as media landscapes vary drastically between regions. From big picture topics such as media strategy, to individual by-line topics, what works in one region may not work in another, and no one knows these ins and outs like a local agency.

“The German media values a local touch. A common misconception is that out-of-town executives will be shoo-ins for interviews with the business press when they visit Germany, but that isn’t the case. German journalists want to hear experts comment on their strategy, and back their statements up with experience in the local market. They aren’t interested in the marketing-speech common in the US, for example.”

It’s also worth adding, that these regional nuances might not be what your client wants to hear, but it’s your responsibility to not just share this with the client, but actively work with the regional agency to establish what will work – and what techniques will be effective.

Don’t break the budget

When planning a PR campaign that will ‘take the globe by storm’, realistic budget planning is crucial, as highlighted by Lauren Brush, Associate Account Director at Dubai-based Active Digital Marketing Communications Agency.

“The most difficult thing for US or European companies to understand is how expansive the Middle East is. Organisations often believe that a similar budget that equates to one European country will suffice for the whole MENA region, which isn’t the case. The Middle East consists of very different countries and they all approach journalism and target audiences in different ways. For example, in Saudi Arabia there needs to be a focus on digital as the media landscape isn’t as vast, while the UAE has a wide media landscape that includes both English speaking and Arabic journalists, which often requires additional translation costs.

“When multiple agencies work together, collaboration is key and sometimes agencies can tend to try and compete with each other in front of the client. This is often counterproductive, so establishing respect and two-way communication from the outset is crucial. That’s why working with Whiteoaks is easy, because it’s clear that we work as a partnership which helps achieves stronger results for the client.”

Our approach

At Whiteoaks International, we believe that local insight is priceless and pride ourselves on being able to lead the deployment of global PR campaigns for clients by working with local PR agencies across the globe through the WIN PR Group, an instant international PR network that covers over 70 countries. Our approach allows clients to tap into a wealth of local knowledge while benefitting from consistent strategic planning and account management delivered by the Whiteoaks team. We develop the best option that will meet your needs for global PR, whether that’s working with agencies from our WIN PR Group, selecting your own local agencies and working within our IPM structure, a combination of these two approaches, or leveraging active relationships with your local network of PR agencies and adopting the Whiteoaks IPM approach.

What is the one piece of tech / software / device that you discovered you can’t live without during lockdown?

ZH: I’ve rediscovered my Xbox over lockdown. Of course, I’ve heavily relied on my phone and streaming services too, but I haven’t really played my Xbox for a couple of years, since I was in university. It’s helped to pass the time.

AC: Zoom’s been an essential during lock down — not just for work but also to attend live workout classes with studios I would attend prior to this. I’ve found that it’s hugely helped cement a routine into each week and has allowed me to check in with friends who have similar interests.

Spotify has also been key. Discovering new podcasts/ creating new playlists for running etc., has played a major role in giving me some time out.

 

What has been your favourite lockdown activity so far?

ZH: I’ve done a few virtual quizzes that have been lots of fun, but getting outside in the sun for daily walks and runs has made this lockdown bearable — thank goodness the ‘April showers’ never arrived! Whilst it may feel like the sunny weather has been wasted because we haven’t been able to go to the beach and have garden parties with friends and families, I think if we had all been trapped indoors because of rain, this lockdown would have been even more challenging.

AC: For me it’s being able to be at home. As a society, we spend so much time out of the house at work so despite the circumstances, I’m truly grateful that I’ve had time to enjoy the space we live in.

 

What is your favourite lockdown snack?

ZH: Percy Pigs. Lockdown or no lockdown, I feel very fortunate to live near enough to an M&S so I can pop in to restock. Over lockdown I’ve discovered the ‘phizzy pigtails’ variety too, which I’d highly recommend to any fellow Percy Pig lovers.

AC: OMG YES, great question! My sister dropped round some homemade rocky road the other week and it was incredible. It lasted all of 2 hours, with me indulging in all 4 slices in one sitting. The next day I texted her to request that she never brings any round again as I have zero control!

 

What are you currently watching / reading / listening to?

ZH: I’m in between Netflix shows at the moment, having recently finished both Ozark and Hollywood, both of which I really enjoyed. I’ve been listening to a few more podcasts on my longer runs too — Peter Crouch’s podcast is always funny and has somewhat helped the need for a football fix.

AC: Just finished binge watching White Lines on Netflix. Absolutely obsessed. It’s got everything a great series should have — action, mystery and romance. I can’t go into much detail but it’s a must-see!

At the moment I’m also reading The Tournament by Matthew Reilly. I read one of his books earlier this year and loved his style of writing so had to give this one a go. It’s set in the Tudor times which isn’t normally something I’d go for but after diving into a couple of chapters in the sunshine, I’m hooked!

 

Have you learnt or tried anything new?

ZH: I have something of a new running routine which has given me a goal to work towards. With no commute and more free time, I’ve been doing these 1-mile runs most days. It’s short enough that I can’t make any excuses not to go out on them, but not too long that I need to plan my evening around them. I’ve been timing myself too, so it’s been rewarding to see myself get quicker each week. I’m still just short of my goal which is sub-7 minutes, but hopefully by lockdown-end, I’ll get there. It’s also really improved my speed on longer runs too, which is a bonus.

AC: My partner and I have perfected the recipe for cinnamon buns — oh yes, we did shamefully jump on the bandwagon.

We’ve also discovered three nature reserves within walking distance of our house which is incredible considering we recently got a new puppy!

 

What’s the first thing you’ll do when lockdown is lifted?

ZH: It will probably involve seeing my family. Me and my mum have birthdays in June and July, so it would be nice if lockdown is lifted in time to celebrate those.

AC: I’d love to say something really exciting but in all honesty, I can’t wait to go to the hairdresser, my hair is crying out for some attention!