Category: Blogs

In this blog, we explore:

  • Why good solutions alone aren’t enough to differentiate IT providers
  • The challenges many IT providers face in trying to build awareness and visibility
  • The role Performance PR can play in helping IT providers overcome those challenges

 

You’re leading an IT business in one of the most competitive markets out there  – and one of the fastest growing. 

The UK IT services sector is already worth over £100 billion and is projected to hit £181 billion by 2032. Managed IT services alone are booming, expanding at 13% annually as more companies outsource to keep pace with cloud migration, cybersecurity demands and large-scale digital transformation.

On the surface, it sounds like a golden opportunity. 

However, not only are B2B buyers spending more, they’re also evaluating more options and doing more research than ever before. In fact, they’re considering 62% more brands than they did four years ago before making a decision. But despite all this activity, only two in five companies feel providers are doing a good job of tailoring their offering to meet their needs.

So where does that leave you?

Unfortunately we have bad news for you; success isn’t down to your product alone. Your buyers want a partner. Someone who understands their challenges, offers a fresh perspective and stays with them for the long haul; from guiding them through scoping and setup, to supporting growth and evolving with them as their needs change.

The challenges faced by IT providers

You’re chasing leads and firefighting day-to-day demands, you’re not building the visibility or authority which signals to buyers: we understand your world, and we’re the partner you’ve been searching for.

And this is costing you. Without a strong presence in the places buyers are researching – industry media, LinkedIn or the conversations shaping their decisions, you’re invisible, even if your solution is world class.

You’re not seen as a thought leader

To win long-term partnerships, you need to show up consistently as the expert buyers want on their side. That means leading with insight, challenging outdated thinking and earning a reputation as the go-to voice in your space.  If they can’t see your expertise, they’ll assume it’s not there.

You’re missing opportunities to generate leads

Buyers don’t want to be sold to anymore. As we said before, many are doing their own research, forming opinions long before you even know they’re looking and they’re already shortlisting providers. And we all know traditional approaches like cold outbound or scattergun ads rarely hit the right audience at the right moment. Trade shows and events often fail to deliver ROI because the conversations don’t continue once the stand comes down. 

In a £100 billion (and growing) market, not addressing the fundamentals of building trust and credibility is a risk. 

Your competitors will step in where you are not. 

How Performance PR helps address these challenges 

Every Performance PR campaign is aligned to your business goals and designed from the ground up to deliver measurable outcomes. 

Ultimately, being seen as a thought leader is the authority which draws buyers in and fills your pipeline. So in order for you to be seen as an expert, you need to design PR activities accordingly. 

This is where we’d help you stand out by creating bold, insightful narratives which showcase your expertise. A campaign’s deliverables would include creating touchpoints to warm up your buyers, build trust and ensure you’re at the very front of their mind when they’re ready to act. That could mean:

  • Securing high-value media coverage in publications your buyers trust
  • Producing benchmarking reports that position you as the authority in your niche
  • Writing opinion-led content for LinkedIn which sparks engagement and invites conversations
  • Hosting webinars or podcasts where you share insights and bring your expertise to life

And the great thing about Performance PR is that it’s all measurable. Examples of KPIs and outcomes include:

  • Increased share of voice in key industry media
  • Top-tier coverage in publications like TechCrunch or Computer Weekly
  • Percentage uplift in website traffic during campaign periods
  • Inbound leads, with prospects already educated on your expertise
  • Social media impressions and meaningful interactions
  • Webinar sign-ups and attendance rates
  • Downloads of reports and gated content – tracking resulting leads and their progression through the sales funnel from PR-generated conversations

We’d report on all of this, so you’ll see exactly what’s working, what’s driving ROI and where we can optimise for greater impact.

The Whiteoaks way

You’ve probably heard agencies talk about “accountability” before, but we don’t just talk about it, we build it into the way we work. At Whiteoaks, we operate on a ‘fixed fee for fixed outcomes’ model. That means we agree targets upfront and if we don’t hit them, you don’t pay. Everything is backed by a service level agreement, so you’re not taking a leap of faith, you’re choosing a partner who’s as invested in your success as you are.

We don’t chase vanity metrics or hide behind vague promises. We create a clear, measurable path to ROI and give you the confidence that every pound you spend is working as hard as it can. 

So, if you’re ready to become the partner your buyers have been searching for, get in touch with us now.

Why your next PR strategy needs to account for AI-generated brand visibility

Ask ChatGPT, Gemini or Perplexity about a brand, and you’ll likely get a concise, confident answer, complete with summaries, comparisons and source references. But here’s a couple of questions more B2B tech businesses need to be asking:

Where is that information coming from?

How much control do I have over AI’s responses?

AI tools are now key players in how tech brands are discovered online. Brand visibility is no longer just about publishing great content on your website or being featured in well-known industry publications. Businesses also need to ensure their content is being picked up in an increasingly digital, algorithm-driven space.

In many cases, buyers engage with AI-surfaced brand summaries long before they reach your website or speak to a sales representative. If your PR strategy isn’t influencing how AI algorithms present your brand, it’s missing a growing part of the visibility equation.

What’s feeding AI and why it matters

Behind every AI-generated answer is a set of data points. For brand-related queries, most of those points come from PR-influenced sources: press releases, thought leadership articles in reputable media outlets, owned research reports, social media posts and structured content on company websites.

The things you say and where you say them determine how AI platforms represent your business. It matters more than ever that brands show up accurately, consistently and in the right context.

B2B buyers are increasingly using AI tools to shortcut research, validate vendors and compare solutions. AI-generated responses are often a buyer’s first impression of your brand.

So, if your business isn’t being mentioned, or worse – if it’s being misrepresented – you can lose visibility and control at a crucial stage of the decision-making process. And because AI pulls from existing online sources, these gaps can quickly worsen and become harder to fix.

What AI visibility looks like in practice

AI platforms weigh certain content types and sources more heavily than others. These include:

  • Media coverage: Trusted media outlets carry weight in how your brand is positioned. Trade media and vertical-specific publications are particularly influential in B2B tech because they signal authority and relevance to both human readers and algorithms.
  • Owned content: Well-written, clearly structured website content is more likely to be included in AI responses, especially when it’s tied to specific use cases, customer outcomes or sector-specific language. This kind of content helps AI models build an accurate, contextual picture of what your business does and who it’s for.
  • Social media: Commentary and engagement on platforms like Reddit, X or YouTube often inform how AI tools describe your brand. Sometimes more than formal messaging does. That means employee posts, user feedback and influencer mentions can all contribute to shaping AI-generated narratives.
  • Data structure: AI tools prioritise clean, consistent content. Website elements like metadata, tagging, SEO keywords and formatting help models correctly identify and categorise information. Even small technical and content changes can influence whether your brand is seen as a leading voice or left out altogether.

Why B2B tech brands can’t afford to ignore this

How your brand is summarised, compared and ranked by AI tools affects perception and buyer behaviour. Unlike B2C, B2B tech decisions are rarely made on impulse and are often high-stakes, high-value and high-consideration, involving multiple stakeholders.

Buyers have always relied on third-party validation and thought leadership content to inform their thinking. What’s changed is where that validation comes from, as it’s increasingly filtered through the lens of AI.

When a prospect uses a tool like ChatGPT to research suppliers, validate claims or compare features, they’re relying on whatever data the model can access and stitch together. That includes media coverage, website content, analyst commentary, social posts and industry conversations, all of which sit squarely within the remit of PR.

If your PR efforts aren’t feeding those inputs, or if the messaging across them is inconsistent, you’re not just missing visibility. You’re missing influence, accuracy and relevance at a point where they matter most. You’re also leaving your brand open to misinterpretation.

The value of investing in PR in the AI era

This is where the role of PR becomes more critical, not less. A strong content strategy ensures your brand is present in the sources AI models use to generate responses. But more than that, it helps shape how your brand is understood and interpreted by both people and machines.

An experienced PR agency can help B2B tech brands take control of how they appear in AI-generated content by securing authoritative media coverage in the right national and trade titles, reinforcing the credibility signals that AI tools prioritise.

By drawing on the expertise of skilled content writers, a PR agency can also create structured, searchable content that clearly communicates your key messages and use cases, making it easier for AI systems to interpret and surface the right information.

Just as importantly, a strong PR partner is there to ensure consistency across earned, owned and shared channels, helping brands avoid fragmented or conflicting narratives. And as AI tools evolve, PR specialists can monitor how a brand is being presented and adapt messaging strategies to maintain visibility and relevance over time.

As AI-generated research becomes a standard part of how decisions are made, PR becomes essential for brand visibility, differentiation and trust. If your PR strategy isn’t supporting how your brand appears across AI tools, get in touch with us. And learn how Visibility+, our digital PR service, can help you get seen where it matters most.

Five ways to engage your team for high performance in PR

In this blog, Tara Williams, HR Director, explores:

  • The relationship between performance and engagement
  • How to keep the spark alive for high performance teams
  • What Whiteoaks does to keep employees engaged

When it comes to B2B PR, the pressure to deliver results is real. Tight deadlines, demanding clients and a rapidly evolving media landscape all come with the territory. But amidst the drive for performance, it’s easy to overlook the fuel that powers it all: an engaged team.

At Whiteoaks, we know that performance and engagement aren’t separate goals – they’re intrinsically linked. When your team feels valued, connected and clear on their purpose, they don’t just show up – they show up with intent, energy and commitment.

Here are a few ways we focus on keeping our team engaged and performing at their best:

Clarity first, always

Confusion kills motivation. We’re big on setting clear expectations, goals and priorities. Whether it’s a campaign objective or personal development goal, we ensure everyone knows the ‘why’ behind the ‘what’.

Our behaviours and values adorn the office walls, acting as a reminder of what’s important.

Career conversations that count

We hold regular, meaningful career conversations to help our people see a future with us – not just a role. When individuals can map their growth to business goals, performance becomes personal.

With team members having been with the company for up to 28 years, the proof is in the pudding!

Celebrating the wins – big and small

Recognition is a powerful motivator, so we ensure we celebrate success. Whether it’s a game-changing campaign result, a new business win or someone simply stepping up when it counts, a well-timed shout-out can go a long way.

We champion each other and shout about each other’s successes, with our reward and recognition schemes celebrating individuals who go above and beyond. And for team and company-wide successes?

Flexibility and belonging

We’ve recently made changes to our in-office days to bring people together more often. In a hybrid world, face time still matters, not for presenteeism, but for connection, collaboration and culture.

We balance this with flexible working hours, allowing our team to strike a work-life balance that suits them.

Listening, then acting

Engagement isn’t a one-way street. We actively listen to feedback through surveys, one-to-ones and informal check-ins. More importantly, we act on what we hear because listening without action breeds cynicism.

As an employee-owned business, we ensure the mechanisms are in place to allow everyone within the agency to have a voice, with our Employee Council taking the lead on driving changes our employees want to see. So far, that’s resulted in enhancements to our maternity and paternity leave packages, increased holiday allowance and social events ranging from the Crystal Maze to curry nights that bring us all together.

The bottom line?

Engaged teams deliver better results. They’re more resilient, creative and invested in outcomes. At Whiteoaks, we don’t just aim for performance – we aim for sustainable performance, powered by people who feel seen, supported and inspired.

Want to join the Whiteoaks team? Take a look at our latest vacancies or learn more about our team.

In this blog, Richard Peters, Senior Content Creator at Whiteoaks, discusses:

  • Why customer-centred storytelling helps B2B tech brands cut through feature-driven noise
  • How to shape narratives around real-world outcomes, proof points and human insight
  • Practical ways to extend one strong story across channels while supporting wider business goals

 

In a technology market crowded with ‘feeds and speeds’, and lengthy lists of features that look and sound much the same, a compelling story can act as the lever that enables your brand to stand out from the crowd and help you connect with your target audience.

For decades, the importance of storytelling in tech PR has been demonstrated by brands using the approach to foster stronger emotional connections with their customers, build trust and ultimately drive sales.

But it’s the nature of the story they are telling that really makes a difference. For B2B technology companies, successful storytelling is never about simply broadcasting product specs or boasting about speed to market. Instead, the focus should be on weaving narratives that resonate with decision-makers and spark conversations that convert interest into contract wins.

That strong engagement with the end audience is key to successful storytelling, of course. B2B businesses, after all, frequently convince themselves that they have a compelling story to tell but in reality, these stories often struggle to excite external targets.

The launch of a new company website, for example, may seem big news to the business concerned but customers, prospects and partners are likely to be left cold. That’s because, when told straight, the story lacks the “so what?” factor that can translate an internal narrative into a proposition that addresses industry pain points and can make stakeholders across a target market sit up and pay attention.

That doesn’t mean that the story itself has no value but rather that the business needs to find a new angle.


Framing the narrative in a different way

Successful storytelling depends not just on the story but the way that story is told. That’s true even in the case of the new website. It is a dry narrative, if told straight, but shift the angle to the customer benefit: faster self-service, a refreshed knowledge base and improved uptime for support and the same announcement starts to matter.

The most effective examples of storytelling also have a human element. Tech solutions often sound abstract: algorithms, machine learning models, API cycles. Without context, they remain just words on a spec sheet. Good storytelling brings those concepts to life.

By framing your innovation around a customer challenge – whether that’s reducing supply-chain bottlenecks, or powering next-generation healthcare analytics, you highlight tangible outcomes and engage your end audience.

When prospects hear about how a manufacturing firm has reduced downtime by 30% or how a hospital has cut waiting times by 20%, they don’t just see dry statistics, they see real world benefits they can potentially tap into.

This kind of third party endorsement proves that the story the business is telling, and the benefits they are talking about, are true. Audiences are much more likely to start caring about the solution as a result.

                                                                                                     

Building credibility and trust

Trust is earned, not assumed. Peer validation, case studies, testimonials, analyst endorsements play a central role in B2B tech buying decisions. A story rich with credible data points and authentic voices invites readers to believe in your brand.

Openly sharing the challenges that your product team faced and explaining how they subsequently overcame them to develop an innovative new solution, shows transparency. It reassures stakeholders that you understand the market’s demands and have the expertise to deliver.

 

Aligning with business objectives

Effective B2B PR doesn’t exist in a silo. Organisations must always ensure that they clearly align their storytelling efforts with the broader commercial and strategic goals of the business, whether that’s a new product launch, a funding round, or the opening of a new international office.

A well-timed narrative around your latest platform upgrade, for example, has the potential to support investor communications, social media campaigns, keynote presentations and sales collateral in unison. This consistency amplifies impact, ensuring every channel delivers a cohesive message.

 

Engaging through multiple channels

Quality narratives can, and should also have a long shelf life. A single, well-crafted story can fuel diverse content assets: press releases, by-lined articles, multimedia case studies, podcasts and social media posts. B2B tech businesses can, for example, transform a customer success story into a short video that highlights client testimonials, then distil key statistics into an infographic.

By repackaging the core narrative across formats and sharing across owned and earned media, businesses can meet their audience where they consume information, enhancing reach and engagement, and ensuring that the story keeps delivering benefits for them over the longer term.

 

Measuring impact

Storytelling effectiveness can also be measured. Organisations can track media pickup, share of voice, social engagement rates and website traffic to relevant content.

You can even supplement these metrics with qualitative feedback from analysts, messages from prospects or anecdotal evidence from their team. When you see a spike in inbound demo requests following a high-profile thought leadership piece, you know your story has had genuine traction.

For B2B tech companies, storytelling is a strategic imperative. Narratives that humanise technology, reinforce credibility and differentiate your brand can accelerate media coverage, fuel demand generation and strengthen customer relationships.

By consistently applying storytelling best practices across channels and aligning them with business objectives, tech PR teams can turn abstract innovation into compelling reasons for audiences to listen, engage and ultimately act.

Ready to get your tech story heard? Speak to the Whiteoaks team today.

In this blog, Whiteoaks CEO Hayley Goff shares:

  • The importance of senior leadership teams buying into PR strategies
  • How to align PR strategy with the priorities of the senior leadership team
  • The role of regular reporting and meetings in showing the value of their investments

For strategic communications to make a real impact, it needs more than a good plan – it needs full backing from the senior leadership team (SLT). When leaders are aligned, communications land more clearly, consistently and with greater purpose. When they’re not, confusion follows.

Too often, PR is expected to perform miracles without visibility of business priorities or a seat at the top table. That approach rarely works. To extract the greatest value, communications needs to start where decisions are made.

Start with open conversations

A comms strategy worth backing begins with a frank discussion. What are the business priorities? Where is the leadership team trying to take the company? This isn’t about filling out a template – it’s about persuading people to open up about ambitions, challenges and even tensions.

A well-run strategy workshop can help. It gives structure to those conversations and helps distil the inputs into clear messaging pillars and company narratives. These should form the basis of every communication – whether it’s outward-facing PR, social and sales enablement or internal comms.

Build a strategy that reflects the business

Once the inputs are gathered, it’s the PR team’s job to translate them into a plan. That means a strategy that speaks directly to the business’s goals, with KPIs to match. It also means leaving room for adjustment.

It’s important the SLT sees and shapes the final strategy – not just to rubber-stamp it, but to test it, challenge it and take ownership. The best plans are those the whole leadership team believes in and feels part of.

Craft distinctive leadership voices

When senior leaders are involved early, it’s easier to build thought leadership that feels credible and personal. These pieces should go beyond generic opinion or trend commentary, they should reflect how that individual thinks, what they’re seeing in the market and how they want the business to look to the most relevant audiences.

One-on-one sessions can help surface original perspectives and sharpen arguments. This is especially powerful when conducted as part of a broader content strategy, rather than in isolation.

Set a rhythm that keeps leadership engaged

Leadership buy-in doesn’t stop once the plan is signed off. Regular updates – monthly and quarterly – should show clear progress against agreed KPIs. These meetings don’t need to be long, but they do need to be honest and jargon-free.

They’re also a moment to course-correct if something isn’t landing, and to make sure the comms team is still focused on the right priorities. Done well, they reinforce the value of comms and keep leadership invested.

The result is greater reach and cohesion

When leadership is fully involved, the impact shows. The content is sharper. The messaging is more consistent and the outputs – from thought leadership to social content – are used across functions like sales, recruitment and internal engagement.

Communications becomes a strategic driver, not a support function. It helps tell the story of the business from the inside out – starting at the top but reaching right across the organisation.

When the SLT is truly part of the communications process, things move faster, have greater impact and go further. That kind of alignment doesn’t happen by accident – but when it does, the results speak for themselves.

Want to embark on a PR journey that your SLT can get onboard with? Get in touch to find out how we can help.

In this blog, Hugh Cadman, Senior Content Creator, shares:

  • The growing need for data centre providers to differentiate
  • The role of the explainer video
  • Why creativity isn’t off limits for B2B tech brands

When a co-location or edge cloud provider unveils a new facility or service tier, they will focus on telling a story about why their newly-launched operation stands out from the competition.

With co-location and edge computing set for expansion and increased competition, explaining important points of differentiation simply and succinctly is a necessity. Every provider has story to tell about how its new service or facility is the solution to industry challenges or niche requirements. But the number of voices clamouring for attention is growing all the time.

There are currently an estimated 274 colocation providers in the UK (and 523 data centres) and the market is set to expand significantly at more than 13% compound annual growth up to 2030, according to ResearchandMarkets. Demand is driven by corporate and public sector digitalisation initiatives and the massive growth in AI use among businesses and consumers.

In addition, the rollout of 5G and advanced industrial IoT networks will continue to stimulate the growth of edge workloads – processing data closer to the point of generation or consumption for ultra-low latency. To meet this demand, the edge data centre market is forecast to grow at nearly 19% compound annual growth up to 2030, according to Grand View Research.

 

A gateway to greater detail

With more data centres planned all the time, a provider operating in these markets needs a way to explain to prospects why their site offers faster connectivity, more sustainable processes, or more robust cyber security than the competition. In edge computing, for example, a regional data centre may have significant advantages for nearby businesses compared with larger competitors based close to the main connectivity hubs in the South-East.

Security, hardware maintenance, resilience and sustainability are always high on clients’ lists of concerns, so an explainer video animation must swiftly convey key points, providing a gateway to the greater detail available in slides, datasheets and brochures.

This approach works well as an introduction for the non-IT specialists in a potential client. The people who hold the purse-strings are often unaware of the extent to which data centres differ in the services they offer. Many people who are not involved in IT can too easily see data centres as undifferentiated, featureless, automated bunkers.

 

Creativity in connectivity

A concise animated explainer video developed with the help of a B2B tech PR agency can make all the difference, especially those with in-house creative departments. The addition of a voiceover can support in guiding prospects through the mysteries of each operation – from racks and cabling to uninterruptible power supplies.

Data centre cooling is a hot topic because of electricity and water consumption. An animation provides a quickly-understood explanation of the options and technologies such as hot aisle/cold aisle configurations, adiabatic methods, liquid cooling or renewable energy routing and so on.

Visualising what was previously invisible, an animation can effectively ‘peel away’ the wall of the facility to show what happens inside a data centre – including the hardware, cabling and connectivity.

Connectivity is increasingly critical as a point of differentiation in data centres, offering low latency and ease of data-transmission to other regions of the country or the wider world for specific purposes. But among non-specialists, it is easily overlooked. Concepts such as peering or internet exchanges are poorly understood. An animated video could address this, by for example, using live action to track a data packet’s journey from the server rack to a regional point of presence (PoP) in real time, summarising in a few words what is taking place and why it matters.

A video can sum up how a provider meets specific industry requirements and outline the benefits of superfast fibre and dark fibre. Experienced script-writers and animation teams can describe sophisticated approaches such as SD-WAN and SASE in simple terms, along with their advantages for business performance.

Creativity isn’t limited just because you’re operating in a tech space. Introducing a character to personify your offering can help the target audience understand what goes on inside a data centre, for instance. This approach is memorable, differentiated and can help to explain complex topics in layman’s terms. Such initiatives can be a breath of fresh air which cut through the standard, expected explainer video angle and bring something new to the table.

The value that data centre operators can derive from a short video goes beyond the 90 seconds or so of animation. Having attracted attention to their points of differentiation, data centre providers can draw on the services of a Performance PR agency to develop gated transcripts or Q&A documents which generate and track additional leads and build ongoing sales value. Short and sweet, videos pack a real punch.

To find out more, contact the Whiteoaks team today and for more inspiration view our creative showreel.

In this blog by Sophie King, Associate Director, we look at:

  • Why owned research is valuable for B2B tech brands
  • Maximising research’s reach
  • Three ways to ensure research produces tangible results

In the competitive world of B2B technology, establishing thought leadership and standing out from the crowd is essential. One powerful tool for achieving this is owned research, designed to generate original thought leadership on topics that matter to your audience. It offers brands an opportunity to deliver unique content that resonates, helps build credibility and drives PR efforts.

However, to maximise the impact of owned research, it should be integrated into a wider marketing strategy, and not just seen as a one-off PR exercise. Here’s how B2B technology brands can use owned research effectively and amplify it across their marketing channels.

Why Owned Research is Valuable for B2B Tech Brands

At its core, owned research refers to custom data gathered through a survey, study or report commissioned by your company. Unlike secondary research, owned research allows brands to address specific challenges or trends relevant to their audience, producing data-driven insights that can be used to generate compelling narratives and content that can be used in all manner of different ways.

For B2B tech companies, owned research is a chance to move beyond general industry reports and provide something new that positions you as a thought leader. But while research is a powerful tool, its success depends on how well it’s integrated into your broader marketing strategy. To achieve maximum impact, the findings can underpin everything from press releases to social media campaigns, ensuring your brand is recognised as a credible, authoritative source in its sector.

Here’s our top tips on how to maximise its reach:

  • Repurpose Content Across Platforms: Don’t limit the research to one format. While the classic eBook format has its place as a hero asset within a lead-gen campaign, there’s value in repurposing key findings into blog posts, videos or even podcast episodes. Each channel reaches a different segment of your audience, ensuring your research has broader visibility.
  • Coordinate with PR Outreach: Use the research as a hook for your PR campaigns. Pitch findings to relevant media outlets and industry publications, offering them exclusive insights or commentary on the results. This creates the opportunity for earned media coverage and can establish your brand as an authority.
  • Align with your Event Calendar: Research insights can form the basis of event concepts and messaging, providing you with an powerful differentiator against a sea of other attendees. The data from surveys can be used to fuel panel discussions or speaker slots, letting you engage directly with your audience while reinforcing your thought leadership position.
  • Engage with Influencers: Industry influencers or thought leaders can help amplify your research. Collaborate with them to share the results on social platforms, extending your reach to their networks.

Starting a research project from scratch can feel daunting, so to ensure your research produces tangible results, keep these tips in mind:

1) Plan for Headlines from the Start
It’s important to start the research process with a clear vision of what you want to achieve. Think about the key insights or headlines you want the media to pick up. Without a clear focus, you might end up with a report full of generic data that doesn’t provide value. Consider what your audience cares about and what gaps exist in the industry. This will guide the creation of meaningful research that generates buzz.

2) Get Senior Stakeholder Buy-In Early
Research projects require a significant investment of time and resources. To ensure alignment with broader company objectives, it’s crucial to get buy-in from senior stakeholders early on. Their involvement helps shape the research and ensures that the findings are closely aligned with your strategic goals, increasing the likelihood of long-term impact.

3) Define Success Metrics
Before the research kicks off, define what success looks like. Will you measure media coverage, social media engagement or lead generation? Setting clear KPIs upfront will allow you to track the effectiveness of your research and optimise for better results. For example, metrics like press coverage, social shares or eBook downloads can indicate how well your content is resonating with the target audience.

Turning Research into Results

Owned research is a valuable tool for any B2B technology brand looking to differentiate itself in a crowded market. However, it’s not solely about the research itself – it’s about how you use it. By integrating it into your broader marketing strategy, from PR content and social media posts to hero eBooks and event collateral, you can maximise its impact and create a strong foundation for long-term thought leadership.

By following best practices and setting clear goals from the outset, B2B tech brands can leverage owned research to build credibility, generate PR narratives and drive engagement across multiple touchpoints.

Find out more about some of our work in this area for clients, including a cybersecurity industry report for Bridewell, which saw us generate 697 pieces of coverage, or our integrated research campaign activity for InterSystems, which saw us deliver a full suite of creative assets.

You’re a SaaS brand and you’ve set your eyes on expansion. 

You’re weighing up the risks. Is this the right time? Will the move accelerate your brand? How can you replicate the successes of your initial launch in regions which you are entirely unfamiliar with? 

Well let us reassure you, SaaS growth is on the up and is globally forecast to grow nearly 20% between now and 2032.

India’s market is projected to reach $9.22 billion by 2029, growing at 25% annually and outpacing both the US and Europe. Germany’s sector is expected to hit €16.3 billion this year, building on five years of strong momentum. 

North America still holds the lion’s share, but as you can see from the stats above, the rest of the world is opening up. If overseas expansion is part of your roadmap, then there’s no better time than now, provided it’s done with clarity and conviction. And luckily, Performance PR can help you do that. 

The challenges of expansion

Expanding internationally demands more than switching languages or updating your pricing page. It’s a shift which will reshape how your software is seen, understood and trusted in an entirely new context.

For SaaS brands, this challenge is magnified. You’re often selling a product which relies heavily on perceived value before anyone even sees a demo. 

For starters, there are local expectations to consider. What feels normal and trustworthy in one region might fall flat – or worse – feel tone deaf in another. Buyers want to know what you offer, yes, but they also want to feel like you understand their challenges and realities.

There’s also the balancing act of staying true to your brand. As you adapt your messaging, how do you make sure you don’t lose the distinctive voice and values which set you apart? Compromise too much, and your identity starts to blur. Too little, and you risk coming across as out of touch.

Language is only the beginning. Cultural nuance, preferred channels of communication and even the pace of engagement vary wildly from one market to the next. Content which performs well in the UK might land differently in Germany, and miss the mark entirely in India.

You also need to think about who holds influence – because for software brands like yourself, visibility without credibility means nada. Industry analysts? Media outlets? Events, thought leaders? They aren’t usually the same from region to region. If you don’t know who they are or how to reach them, your story risks going unheard, and no-one taking you seriously.

If these challenges aren’t tackled deliberately, the result is slower traction and weaker impact. The momentum you were counting on never quite materialises. And, once you’ve launched without it, it’s much harder to recover.

This is where a strong Performance PR campaign can give your SaaS brand the edge. It can help you land the launches and enter the markets you’re aiming for with confidence and credibility.

The challenges of launching in new markets 

When you’re entering a new market, it’s easy to focus on the mechanics such as press releases, landing pages and maybe a few events. But step back for a moment and ask: what are we really trying to achieve here?

A successful PR launch should create visibility among the right people. You also want to build credibility with them quickly and speak to them in a way which lands.

Generating attention is great, but your PR should also drive engagement and impact – this could be in the form of traffic, leads, interest from analysts or conversations sparked with future partners. 

However, all of that doesn’t happen by accident.

How Performance PR can help

It starts by understanding exactly what success looks like, and then it builds towards that. 

Every activity is measurable through KPIs – tied to the activities in the campaign – which are aligned with your business goals from day one. 

So therefore every headline, every byline or LinkedIn post should have a clear purpose. The integrated nature of modern PR (which includes media relations, social media, content and creative) amplifies every part of a campaign making it far more likely you’ll hit the business goals.

There’s usually a lot riding on launching into a new market. You want to make sure your spend is actually doing what it should do and giving you a return on investment. 

Fortunately Whiteoaks’ commitment to ‘fixed fees for fixed outcomes’ supports this. We work closely with clients to agree to targets which connect with your overall business objectives and we guarantee that if those agreed targets are not met, you get your money back.

It gives you peace of mind when you’re expected to build recognition fast, win trust in unfamiliar territory and spark demand without the luxury of time.

It also keeps us accountable.

How we measure success of market expansion 

Metrics we’d use to measure market expansion could include: 

  • Growing your share of voice against regional competitors
  • Securing coverage in trusted, influential tech and business media
  • Driving high-quality traffic to localised landing pages
  • Increasing branded search in new geographies
  • Encouraging trials, sign-ups or subscriptions through integrated PR and content touchpoints

 

The Whiteoaks way

As a B2B tech PR agency, we’re part of an international network of trusted partners. This allows us to bring reach and regional insight to your campaigns through specialists who know the nuance of their markets inside out.

Our local partners open doors to analysts, media, events and conversations wherever you’re expanding to. They can help refining tone, reworking content, or selecting the right local channels so your story gets told in the right way but still making sure your brand still feels like your brand.

You’ve no need to handle the coordination across regions. We operate as your lead agency and your one point of contact.  

Every region is measured and tracked, so you know exactly what’s working, where and why.

If you’re a SaaS brand looking to go global, we’ll help you break boundaries, cross borders and land with impact. Find out how we can help. 

In this blog, Hannah Buckley, Head of Content and Service Development, explains:

  • what digital PR is and how it differs from traditional PR
  • the fundamentals of digital PR strategy
  • how digital PR can be used by B2B tech businesses

 

Defining digital PR

Digital PR has become a core part of how B2B tech brands build visibility and credibility online. But what exactly is it, and how does it differ from traditional PR? In short, digital PR is the practice of gaining online coverage, links and engagement through content, media relations and digital-first outreach strategies. It combines the goals of traditional PR with the tactics of SEO and digital marketing.

The result? Campaigns that not only increase brand awareness but also improve search performance and drive relevant traffic to your website.

Ultimately, it’s an essential part of a broader online PR marketing strategy that helps connect your brand with your audience, where they’re already searching.


What does digital PR involve?

A strong digital PR strategy can include:

  • Creating thought leadership content that appeals to your target audience
  • Developing blogs and website content to target high value keywords
  • Pitching stories and insights to online media outlets and journalists
  • Securing coverage with backlinks on high-authority websites
  • Engaging with relevant online communities and influencers
  • Amplifying earned media through social media and email campaigns

As with traditional PR, the focus is on quality, relevance and outcomes, rather than just quantity.


Digital PR vs traditional PR: what’s the difference?

At this point, you may be wondering what exactly the difference is between Performance PR or traditional PR and digital PR. While traditional PR focuses on a mix of online and print or broadcast media, digital PR is entirely geared toward online platforms.

The tactics behind both, however, are similar – strong storytelling, relevant outreach and a clear understanding of your audience.

At Whiteoaks, we see digital PR as complementary to our PR programmes, not competing. Both play a role in building brand visibility and trust. What’s different is the intent and methodology.

Digital PR tends to be backed by keyword research and gap analysis and focuses on increasing online visibility, improving rankings for keywords and driving traffic to your website, with securing backlinks from high authority websites a key goal.

The way we measure it also differs. The focus is on monitoring backlink quality and assessing the influence of the programme on things like search rankings and web traffic.


Why is digital PR important for B2B tech companies?

For B2B tech brands, digital PR plays a key role in building trust and authority in competitive markets.

At the heart of it is ensuring that when your audience searches for solutions, your brand is discoverable and credible.

While Performance PR can do a lot of the leg work in building reputation and credibility, digital PR helps you become discoverable.

By creating keyword optimised content and earning domain authority boosting backlinks, digital PR strategies improve online visibility and direct potential customers to your site.

In short, digital PR helps connect your expertise with the people actively looking for it.


It’s not either, or

When combined with our Performance PR approach, digital PR can help extend your reach, reinforce your messaging and deliver measurable results across platforms – making it an effective B2B PR programme.

For B2B tech businesses, it’s an effective way to turn industry knowledge into real digital outcomes.


Want to start seeing improvements in rankings and referral traffic to your website? Get in touch to find out how our digital PR services can help.

If you’re a fintech brand, you’re probably under no illusions: growth must be profitable, positioning must be perfect and performance must be provable. If you’re feeling the pressure from investors or senior management, it’s because the bar for success just got raised. Here’s the barometer of the highs, lows and rising pressure fintechs are facing right now:

The highs

The UK is the powerhouse of European fintech, pulling in almost half the funding across the EMEA region. In 2024 the UK was also the second largest recipient of fintech investment globally, after the US.

The lows

Unfortunately investment was down in 2024. Globally investment dropped from $113.7 billion in 2023 to $95 billion last year, while in the UK it fell by over 25% from £10.95 billion to £7.97 billion.

This slow down is driven by several factors including rising interest rates, inflation and global economic instability – all of which have made investors more risk averse.

Meanwhile, venture capitalists are also tightening their criteria. They want growth, yes, but not at all costs; they’re also hunting for proof of profitability, stability, resilience – and that your fintech brand is built to last.

The rising pressure

Unfortunately this slow down signals the end of those free-flowing investment days. And it means that as a fintech brand, the pressure’s on: 

  • Pressure to show growth – specifically growth which is sustainable and profitable. 
  • Pressure to differentiate – with funding harder to secure, you need to make sure your brand stands out. 
  • Pressure to maximise budgets and deliver ROI – every outgoing, such as marketing, is under the microscope. 

So let’s get this straight: the brief is to grow profitably, cut through the noise and make sure your comms budget is working hard for you?

It’s a tough brief for sure, but the right fintech PR strategy can help you deliver on all of those fronts. 

The pressure to show sustainable, profitable growth 

The 101 of Performance PR is that campaigns are designed to align with your business objectives.

Every activity or piece of content, like a press release, LinkedIn post or eBook, contributes to achieving your overall business goal. Depending on what that is, the metrics a campaign delivers could be customer signups, leads, improvements in brand consideration or perception change. 

But for a brand looking to scale, the main KPIs of a campaign should be increased visibility, credibility and authenticity. The latter two being the key elements which are going to support that long-term sustainable growth. 

In order to generate visibility, your brand needs a regular stream of strong media coverage to bring the buzz and create hype. 

But those alone are not what investors are looking for. 

As well as being seen, you need to be seen as credible, otherwise you won’t stay memorable for long.

Credibility and authenticity are what turns attention into action, and action into growth. 

Those come through securing coverage in relevant, trusted publications as well as publishing supporting content which demonstrates your expertise – be that blog posts, showcasing your knowledge on a podcast or educational LinkedIn content. 

When people see that you share quality, valuable information time and time again, they begin to trust you. With trust, you’re on their radar. And if you’re on their radar, they come to consider you, and ultimately buy from or invest with you. 

While the formula sounds simple it really does take an experienced toolkit; an in-depth knowledge of the B2B technology space and a team of PR, media, content, social media and creative specialists who have many years executing fintech PR campaigns under their belts. 

And you need the individual expertise of those specialists because Performance PR is multichannel, and when maximised all help to amplify the impact of the coverage. 

B2B tech PR can also help you tell your growth story to your (potential or existing) investors.

It can help you show off your wins such as user growth, revenue milestones and new partnerships and tie them into the bigger fintech trends investors are interested in. 

When you close a funding round, break into a new market or hit a major user milestone, PR can make sure the right people know about it.

The pressure to differentiate

What can you do as a fintech brand to stand out from your competition and cut through the noise? 

How do you show investors your brand is deserving of their cash? 

You must speak directly to your audience’s needs, motivations and pain points. You must use compelling narratives which spark action. You must position your product as the breakthrough solution.

Developing these narratives is where we come in. We create bold, authentic narratives which demand attention. We weave them into thought leadership, visual storytelling and press activity to establish authority, authenticity and dominance wherever your investors, buyers and partners are looking.

How do we measure cutting through the noise? Share of voice (compared to competitors), media coverage, branded search growth, social media engagement rates and of course inbound interest from target investors or partners.

 

The pressure to maximise budgets and deliver ROI

The campaign is over. The results are in. You are called into the office to show what all that fintech PR investment has actually delivered.

But because we align campaigns to your business goals, you can walk in confident, ready to show exactly how PR helped drive growth and how it’s given a return on their investment – whether that’s to senior management or to your investors. 

We stand by our ‘fixed fees for fixed outcomes’ model, giving you complete clarity on costs with no hidden extras or nasty surprises. From day one, we work as your partner, setting clear, agreed targets which align directly with your business goals, all backed by a formal service level agreement. And here’s where our version of B2B tech PR is different: if we don’t deliver on those targets, you get your money back. It’s a model built to give you peace of mind and to hold us fully accountable for delivering the best results.

So don’t worry, that investor presentation will be a breeze to put together. 

If you’re a fintech brand feeling the pressure to show growth, stand out and prove ROI on your marketing budget – then we’ve got your brief. Find out how we can help.